General Cleaner - Support Specialist

POSITION DESCRIPTION IDENTIFYING INFORMATION Job Title: Support Services Specialist (Day Porter and General Cleaner) Department: Support Services Division FLSA Status: Non-Exempt Reports To: Support Services Manager or Designated Leadership JOB SUMMARY The Support Services Specialist is a highly skilled facilities services professional responsible for maintaining exceptional cleanliness, safety, security, and appearance standards across a variety of client environments including Class A office buildings, healthcare facilities, educational institutions, manufacturing facilities, commercial properties, and other specialty facilities.

This position requires a self-motivated, detail-oriented individual capable of working independently with minimal supervision. Support Services Specialists are expected to assess facility needs, prioritize work activities, identify concerns, and consistently deliver high-quality results while representing The Professional Group in a professional and customer-focused manner.

Support Services Specialists serve as trusted representatives of The Professional Group and are expected to demonstrate professionalism, accountability, initiative, strong communication skills, and a commitment to operational excellence at all times. POSITION REQUIREMENTS – ESSENTIAL FUNCTIONS Maintenance of Facility & Quality Maintain assigned facilities to established quality, cleanliness, and appearance standards.

Perform cleaning and sanitation services in accordance with account specifications, company standards, and client expectations. Inspect completed work to ensure quality expectations are achieved and maintained. Identify and address quality concerns before they become client issues. Demonstrate exceptional attention to detail and pride in workmanship.

Maintain a clean, organized, and professional work environment. Ensure cleaning supplies, tools, and equipment are maintained, properly stored, and ready for use. Independent Decision Making & Problem Solving Assess unfamiliar facilities and determine cleaning priorities with minimal supervision. Adapt to changing client needs, schedules, and operational requirements.

Exercise sound judgment when addressing routine facility concerns. Identify opportunities to improve cleanliness, efficiency, safety, and customer satisfaction. Demonstrate initiative by proactively addressing issues and communicating concerns. Work independently while maintaining accountability for assigned responsibilities and results.

Client Service & Professionalism Interact professionally with clients, tenants, visitors, patients, students, staff members, and building occupants. Represent The Professional Group positively through professional appearance, communication, and conduct. Respond to client requests and concerns promptly and professionally.

Maintain a customer-focused mindset and commitment to service excellence. Build positive working relationships with clients and building occupants. Communication & Reporting Communicate effectively with supervisors, clients, and team members. Promptly report quality concerns, maintenance issues, safety hazards, security concerns, supply shortages, and client requests.

Utilize company communication platforms, technology, and reporting systems as required. Provide timely updates regarding account conditions, operational challenges, and project status. Participate in meetings, training sessions, and coaching opportunities as required. Security & Risk Management Maintain building security by ensuring doors, windows, gates, and access points are properly secured.

Set alarms and secure facilities when required. Protect client property, assets, and confidential information. Report suspicious activity, security concerns, damages, or safety issues immediately. Maintain confidentiality regarding client operations, personnel, and sensitive information. Safety & Compliance Adhere to all company safety policies, procedures, and regulatory requirements.

Utilize proper personal protective equipment (PPE) as required. Follow proper chemical handling, labeling, storage, and usage procedures. Immediately report accidents, incidents, injuries, near misses, and unsafe conditions. Promote a culture of safety and accountability. Team Support & Leadership Assist with account coverage, special projects, and emergency response situations as needed.

Support onboarding and training of new Professionals when requested. Promote and exemplify The Professional Group's culture, Core Values, and PRO-AMs. Demonstrate leadership through accountability, professionalism, and positive influence. PREFERRED CHARACTERISTICS Self-motivated and dependable. Exceptional attention to detail.

Strong customer service mindset. Professional appearance and demeanor. Positive attitude and strong work ethic. Adaptable and resourceful. Strong problem-solving and decision-making skills. Ability to work independently with minimal supervision. Ability to prioritize tasks and manage time effectively. Commitment to quality, accountability, and continuous improvement.

ESSENTIAL EXPERIENCE AND EDUCATION High School Diploma or GED preferred. Two (2) or more years of janitorial, facility services, hospitality, healthcare environmental services, manufacturing, or related experience preferred. Strong verbal and written communication skills. Ability to work independently and make sound decisions with minimal supervision.

Ability to adapt to changing priorities and work environments. Ability to pass applicable background screening requirements. Valid driver's license and reliable transportation preferred. WORK ENVIRONMENT Work may be performed in office buildings, healthcare facilities, educational institutions, manufacturing environments, parking structures, commercial facilities, and other specialty environments.

Exposure to cleaning chemicals, dust, noise, varying temperatures, and environmental conditions may occur. Work schedules may include days, evenings, nights, weekends, holidays, and emergency response situations based on operational needs. Position may require travel between multiple client locations. PHYSICAL DEMANDS Ability to stand, walk, bend, stoop, kneel, crouch, reach, and climb stairs for extended periods throughout the workday.

Ability to perform repetitive motions including pushing, pulling, lifting, carrying, sweeping, mopping, vacuuming, and operating cleaning equipment. Ability to lift, carry, and move up to 50 pounds occasionally and up to 25 pounds frequently. Ability to push and pull fully loaded carts, vacuums, floor machines, and cleaning equipment.

Ability to safely operate cleaning equipment and tools for extended periods. Ability to visually inspect work areas and identify cleanliness, safety, maintenance, and security concerns. Ability to communicate effectively in person, by phone, and through electronic communication methods. Ability to drive and travel between client locations as required.