Job description
Required Skills
& Qualifications Preferred: a specialization , degree, or formal qualification in education, teaching, instructional design, or training/learning & development. Experience with CRM platforms (preference for Salesforce Sales Cloud) and their associated objects, fields, reporting, dashboards, and integrations . Experience with design and e-learning software ( e.
g. Adobe Captivate, Synthesia , Articulate 360 , Cornerstone LMS/Galaxy) Experience creating and maintaining training materials in multiple formats (Word, PowerPoint, video , e -learning software). Advanced proficiency in Microsoft PowerPoint, Word, Excel, and Visio or process flow tool. Proven experience developing and delivering training to audiences ranging from small groups to 200+ participants.
Strong instructional design and presentation skills; ability to translate technical concepts into practical guidance. Executive presence and communication skills for engaging senior leaders. Collaborative mindset; ability to work with various business stakeholders to shape learning content for specific personas. Familiarity with professional service s business processes and governance standards preferred.
Preferred Background 5+ years in training, enablement, or related roles. Experience supporting enterprise CRM ( Salesforce preferred) environments. Track record of driving user adoption and process improvement through training.