Bilingual Dispatcher

Job Details: Job Location: SMS Transportation Services Inc

• Los Angeles, CA, Salary Range: $16.00 - $17.00, The Dispatcher position is directly responsible, under supervision, to provide communication and support services to drivers and clients.

Responsibilities

Supervise drivers in directions and immediate situations. Coordinates dispatching of drivers by receiving and transmitting radio calls. Inputs and retrieves computer data quickly. Answers questions and provides information to the drivers and clients over the telephone. Makes entries into automated computer system. Maintains accurate, up-to-date files and logs.

Assists drivers in ensuring clients are delivered in a timely manner. Assemble schedules for the following day of service Clearly document all cancellations and no shows. Assist in other departments as needed Effectively communicate any problems or issues with managers as situations arise Qualifications: Pre-Requisites (experience/training/education/certifications): CDL required Paratransit experience highly preferred High school degree or G.

E.D. At least 3 years of field experience or equivalent. Uses good judgment in making decisions in emergency and routine situations. Effective oral and written communication skills. Excellent organization and multi-tasking skills Ability to effectively interpret contract rules and requirements Ability to effectively decipher maps Demonstrated excellent written and oral communications and organizational skills.

Bilingual English and Spanish PERSONAL QUALITIES Must have a pleasing personality and ability to get along with adults. Ability to deal effectively with a wide variety of personalities in situation requiring diplomacy, friendliness, confidentiality, poise, tact and good judgment. PHYSICAL ABILITIES Must be able to pass pre-employment.

LICENSES CDL