Automotive Service Director

Bell Audi is seeking an experienced Automotive Service Director to lead and oversee our Service and Parts operations. This is a key leadership opportunity for a proven automotive professional who understands how to build high-performing teams, increase department profitability, improve operational efficiency, and deliver an exceptional customer experience.

The ideal candidate is a hands-on leader who can effectively manage people, processes, and performance while working closely with dealership leadership to achieve overall business objectives. What You’ll Do Lead, mentor, and develop the Service and Parts teams Oversee the day-to-day operations of the Service Department Drive service sales, gross profit, productivity, CSI, customer retention, and overall department performance Monitor key performance indicators and identify opportunities for improvement Establish and maintain department goals, processes, and performance standards Review department financials, expenses, profitability, and operational performance Work closely with Service Advisors, Technicians, Parts, and dealership leadership Recruit, train, coach, and hold team members accountable to performance expectations Improve technician productivity, efficiency, and workflow Ensure a high level of customer satisfaction and service retention Help maximize opportunities for maintenance and repair recommendations Maintain a strong focus on operational efficiency and profitability Partner with dealership leadership to achieve overall business and financial goals Maintain a professional, organized, and high-performing service environment What We’re Looking For Proven experience as a Service Director, Fixed Operations Director, Service Manager, or similar dealership leadership role Strong understanding of automotive service department operations and profitability Demonstrated ability to lead and develop high-performing teams Strong knowledge of service department KPIs, productivity, gross profit, CSI, and retention Proven track record of improving service department performance Strong communication, leadership, organizational, and problem-solving skills Ability to work successfully in a fast-paced, high-volume dealership environment Import/luxury dealership experience strongly preferred Audi or European luxury automotive experience is a plus Professional leadership style with a strong focus on accountability and team development Compensation & Benefits $150,000–$200,000+ annually, based on experience, qualifications, and performance.

Why Join Bell Audi? This is an opportunity to take a leadership role with an established Audi dealership and make a direct impact on service operations, team performance, customer satisfaction, and profitability. If you are an experienced automotive service leader who knows how to build strong teams, improve processes, and drive results, we want to hear from you.

Apply today to be considered for the Automotive Service Director position at Bell Audi.

Benefits

401(k) Dental insurance Employee discount Health insurance Paid time off Vision insurance Work Location: In person