Customer Service Representative – Collections

We are looking for a dedicated and customer-focused Customer Service Representative – Collections to join our team. In this role, you will assist customers with payment-related concerns, billing inquiries, account status, and collections matters while providing professional and empathetic customer service. You will communicate with customers to discuss outstanding balances, explain payment options, negotiate appropriate resolutions, and ensure compliance with company policies and regulatory guidelines.

As a Customer Service Representative – Collections, you will accurately document customer interactions, maintain account records, process requests, and work toward achieving individual and team performance goals. The ideal candidate has strong communication and negotiation skills, attention to detail, and the ability to handle sensitive customer conversations professionally.

Requirements

High School Graduate or Senior High School Graduate At least 6 months of BPO experience with collections experience Good communication, negotiation, and interpersonal skills Strong customer service orientation and problem-solving abilities Excellent attention to detail and documentation skills Basic computer navigation skills Willing to work onsite in Bridgetowne Willing to work on shifting schedules, including weekends and holidays if required