Restoration Operations Manager

The Field Operations Manager is responsible for leading and directing field operations across all service lines, including Water, Fire, Mold Remediation, Biohazard, Pack-Out, and Warehouse functions. This role ensures operational compliance, resource efficiency, and high service standards by directing project managers, team leads, and logistics personnel Key Responsibilities

• Lead field operations across Water, Fire, Biohazard, Mold Remediation, Pack-Out, and Warehouse divisions.
• Ensure jobs are scheduled and executed in line with service-level agreements.
• Maintain after-hours coverage schedules and communicate expectations to staff.
• Direct Project Managers and Team Leads on job scoping, sketching, technician delegation, and compliance with hygienist protocols.
• Ensure adherence to job protocols and standards through PM and team lead oversight.
• Drive gross profit performance for Remediation and Pack-Out operations.
• Address performance concerns and guide corrective action when necessary.
• Coordinate and lead emergency response efforts.
• Oversee compliance in pack-out operations by directing PMs/Leads on processes and quality checks.
• Supervise the Logistics Coordinator for warehouse and equipment operations.
• Ensure equipment and vehicle readiness, proper inventorying, and usage tracking.
• Direct PMs to maintain ongoing communication and status updates with property owners.
• Collaborate with insurance carriers and project adjusters.
• Conduct weekly safety meetings and enforce safety procedures.
• Support recruitment, hiring, onboarding, and retention efforts across field teams.
• Develop and guide training programs and career development paths.
• Conduct bi-annual salary reviews and performance evaluations.
• Perform additional duties as assigned.

Requirements

Required Education & Experience

• High School Diploma required; Associate degree preferred.
• Minimum 5 years of experience in field services (water, fire, remediation, etc.).
• 3+ years in a leadership role managing multiple field service divisions.
• Preferred IICRC Certifications: Water Mitigation, Applied Structural Drying, Commercial Drying, Applied Microbial Remediation, Trauma & Crime Scene, Master Water Restorer.
• Valid Chauffeur’s License and DOT Certification preferred.

Required Skills

• Proven leadership and the ability to unify and lead cross-functional field teams.
• Expertise in remediation operations and field services.
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Familiarity with restoration software (Mitigate and Xactimate).
• Strong decision-making and conflict-resolution skills.
• Excellent communication, organization, and problem-solving abilities