Front Office Agent

FRONT OFFICE AGENT Job Summary: The front office agent will be responsible for meeting and exceeding guest expectations by coordinating various services with third-party departments from point of arrival to departure, whilst providing warm, friendly, professional, and exemplary service. He/She sets the stage for a memorable stay by efficiently handling check-in/check-out, guest queries, and providing a variety of services.

Responsibilities

Handling incoming calls and check-in and registration for guests while keeping in mind quest confidentiality Displaying strong Resort knowledge to make recommendations to guests and up-sell Attending pre and post shift meetings and department meetings as scheduled Working with other departments and communicate with leadership to ensure guest preferences are met Documenting required paperwork and pays strong attention to details when accommodating guests' needs Ensuring all equipment is maintained and functional and assists with inventory when needed Qualifications: CXC/CSEC passes including Math and English