Guest Experience Host

Job Details: Job Location: HCW 2 Petaluma

• Petaluma, CA, Salary Range: $20.00 - $21.00Hourly, Job Category: Guest Experience Host, Greet and welcome guests with a friendly and professional demeanor Guide vehicles safely and politely through the car wash tunnel and assist with any special service requests Build lasting relationships with guests and recommend products and services that best meet their needs Explain available services, promotions, and packages to customers Ensure a positive guest experience by addressing questions, concerns, or complaints promptly Maintain cleanliness, appearance and organization of the car wash area Monitor equipment and report any malfunctions or safety hazards to management Assist with collecting payments, process transactions, and issue receipts accurately when needed Create "Wow" moments for our guests by showing your commitment to our Mission Assist with inventory management of cleaning supplies, promotional materials, and retail items Follow Happy's safety procedures and operational guidelines and policies at all times Support team members with tasks as needed Have a servant's heart
• Put the needs of others first Maintain a polite and professional, clean cut image - perception is everything and represent the brand positively Participate in training programs to stay updated on services, safety protocols, and customer service standards Track customer feedback and provide insights to improve service quality Build lasting relationships with guests and recommend products and services that best meet their needs Qualifications: