Customer Service Representative (Spanish/NB) - Monterrey

Description Handle customer calls and provide solutions to their questions and issues related to the service, offering friendly, clear, and efficient assistance. Main Responsibilities Answer customer calls and resolve their questions. Check and provide information about the available balance. Provide support when the service experiences an issue while the customer is using it.

Guide customers on how to use and operate the service. Identify the customer’s situation and provide a solution according to established procedures. Record information from each call in the system. Follow up on or escalate cases that require additional assistance. Maintain friendly, empathetic customer service focused on resolving the customer’s needs.

What We Offer

Competitive salary. Legally required benefits. Additional benefits beyond those required by law. Paid training. Opportunities for career growth. Excellent work environment.

Benefits

Sick days Company parking Flexible schedules Option for a permanent/indefinite contract Employee referral program Grocery/food vouchers Work Location: On-site / In-person employment Requirements Requirements High school diploma completed. Experience in customer service or a call center (preferred). Strong Spanish verbal communication skills and good communication abilities.

Basic computer skills. Service-oriented attitude and friendly manner. Ability to resolve customer questions and situations. Availability to work the established schedule.