IT Application Support Assistant Manager

Vision & Purpose The purpose of this role is to help the Bank achieve its mission of “stimulating a consistent expansion of and diversification of African trade so as to rapidly increase Africa’s share of global trade, while operating as a first class , profit oriented , socially responsible financial institution and a centre of excellence in African trade matters” by providing professional advice and support for the effective implementation and use of the Bank’s Management Information System.

Nature & Scope The successful candidate will provide functional support and configuration management of the Bank’s Core Banking application in line with business Service Level Agreements (SLA). The responsibilities of the role also include facilitating seamless integration with other interdependent software applications, business analysis and requirements gathering, application testing, report development, training of end users and management of service level agreements with application vendors.

Duties & Responsibilities Functional support of the Core Banking system and interdependent interfaces. Configuration, patches, update, and upgrade management of the Core Banking system. Manage and support integration of the Core Banking system with other interconnected applications. Provide business analysis and requirements gathering support for end-users.

Draft and Implement the IT Disaster Recovery Plan in collaboration with the IT team. Anticipate Core Banking application problems and implement preventive measures. Investigate and install enhancements and operating procedures that optimize Core Banking application availability. Handle and implement requests for application customizations.

Provide end-user training. Investigate user problems, identify root cause, determine possible solutions, test, and implement solutions .

Requirements

Bachelor's degree in Computer Science, Information Technology or other relevant degree from a recognized University, a master’s degree in a relevant field. Minimum of 7 years’ experience in Core Banking support & configuration management in a modern international ICT environment. Implementation and management experience of Core Banking Software (Finacle particularly) very desirable.

Demonstrated expertise in managing banking application support processes including application defect management. Demonstrated expertise in Solution architecture and system development life cycle. Ability to develop customized software applications from functional specification. Knowledge of Agile development framework.

Demonstrated experience in managing service level agreement with application service providers. Excellent verbal and written communication skills in English. Knowledge of the Bank's other working languages is an added advantage