People Operations Leader

As Zelmo's continues to grow and develop its people, leadership systems and culture, we are beginning the process of identifying the next People Operations Leader. This is an internal opportunity for someone who wants to make a significant impact on the future of Zelmo's. We are not necessarily looking for someone who already knows how to do every part of this job.

We are looking for someone with the potential, judgment, curiosity and desire to grow into it. You do not need to be the current People Operations Leader. You need the potential to become Zelmo's next People Operations Leader. What Does the People Operations Leader Do? The People Operations Leader helps ensure that Zelmo's has the people, systems, leadership development and culture necessary to support the business.

The role works closely with company leadership, District Leaders, Store Leaders and frontline employees and serves as both a People resource and an organizational problem solver. Employee relations, coaching and leader support BambooHR administration and employee records Payroll information, pay changes and compensation administration Employee benefits administration Recruiting systems, staffing and retention tracking Policies, employee handbook and employment documentation Stewardship of Zelmo's Leadership Institute and leadership development TRIKE learning system administration and training content Continuing Education and employee development Leadership coaching and succession development Employee communication and engagement People analytics, including staffing, retention, turnover, wages and training Supporting budgeting and workforce planning Identifying organizational problems and helping develop practical solutions The People Operations Leader will not be expected to personally perform every activity currently associated with People Operations.

Responsibilities

will continue to be shared appropriately among Operations, company leadership, Payroll and other team members. What Are We Looking For? Genuinely enjoys helping people succeed Can earn the trust of employees and leaders Handles confidential information appropriately Is comfortable having difficult conversations Can remain fair and objective when dealing with employee issues Communicates clearly in writing and in person Is organized and able to manage multiple priorities Is comfortable learning technology and business systems Can work with spreadsheets, reports and data Wants to understand the business, not just the People function Can recognize a problem, think through possible solutions and take initiative Is willing to challenge existing practices respectfully when something can be improved Enjoys teaching, coaching and developing others Can work independently without needing constant direction Demonstrates good judgment and accountability Is committed to Zelmo's culture and future Minimum Requirements At least 12 months of continuous service with Zelmo's Good employment standing, with no active final written warning or serious unresolved corrective action Demonstrated reliability and a consistent attendance record Basic proficiency with Microsoft Office or Google Workspace, including spreadsheets, word processing, email and shared documents Ability and willingness to learn BambooHR, TRIKE and other business systems Ability to maintain confidentiality and appropriately handle sensitive employee and business information Effective written and verbal communication skills Ability to work independently, manage multiple priorities and meet deadlines Willingness to participate fully in the development and transition process Willingness to work across stores, departments and levels of the organization and serve the interests of Zelmo's as a whole Preferred Qualifications Previous leadership, supervisory, training, administrative or HR-related experience Participation in FLA, ASLA, SLRA, DLRP or other Zelmo's leadership-development programs Experience coaching, mentoring or training others Experience working with spreadsheets, reports or data analysis Familiarity with BambooHR, TRIKE or similar business systems Demonstrated involvement in Zelmo's leadership initiatives or cross-store projects College coursework, degree, professional certification or other continuing education Meeting the minimum requirements does not guarantee selection for an interview or advancement in the process.

Candidates will be evaluated based on demonstrated performance, leadership potential, judgment, communication, learning ability, organizational thinking and readiness to develop into the role. Do I Need HR Experience? Not necessarily. Previous HR, training, leadership, administrative or management experience would be helpful, but we are also interested in people who have demonstrated the ability and willingness to learn.

The selected individual will have an opportunity to work alongside the current People Operations Leader during an extended transition period to learn the systems, responsibilities and philosophy behind the role.

Education

A college degree is always welcome but not required. Demonstrated leadership, judgment, communication skills, learning ability, initiative and relevant Zelmo's experience may be considered in place of formal education. This Role May Be Right for You If... Why do we do it this way? Is there a better way? How can we help this person succeed?

What is really causing this problem? How can we build something that prevents this problem from happening again? And then you are willing to help find the answer. The Opportunity This is more than an administrative position. The next People Operations Leader will help steward systems developed over the past several years while also having the opportunity to improve them, challenge them and build what comes next.

Interested? Employees who would like to be considered should complete the Candidate Statement of Interest and address: Why you are interested in the People Operations Leader role What experiences at Zelmo's or elsewhere have prepared you for it What strengths you believe you would bring to the position What areas you believe you would need to learn or develop One thing you believe Zelmo's could do better for its employees or leaders, and what you would do about it If you believe you may have something to offer, we encourage you to raise your hand.