Patient Service Specialist - Call Center

Patient Service Specialist

• Call Center Southern Jersey Family Medical Centers, Inc. is looking for a talented Patient Service Specialist to step into our fast-paced call center! Summary : The Patient Service Specialist performs a wide variety of call center duties while providing excellent customer service to patients and staff. Hours: This is a full-time position that requires the ability to work a flexible schedule in the call center. General daytime hours Monday – Friday with at least one late night per week. Position Responsibilities/Duties: Patient scheduling Patient check-in and check-out: greet visitors and take deliveries Patient registration – complete appropriate forms and enter patient information in to system completely and accurately Answer high-volume calls in timely manner and direct to appropriate staff Review and update FQHC (Federally Qualified Health Center) documents Update Medicaid referral forms Medical records – collect and secure all medical records daily Medical billing – ensure all billing codes are entered correctly and accurately Promote patient satisfaction and provide excellent customer service Ensure all opening and closing procedures are completed

Position Requirements: At least 1 year of related work experience; 2 to 4 years preferred Familiarity with medical terminology Strong computer skills: experience with EPIC, Navinet, NJMMIS, and EHS preferred Excellent verbal and written communication skills High school diploma or equivalent: Certificate or diploma from a medical training course preferred Southern Jersey Family Medical Centers is an Equal Opportunity Employer.

Southern Jersey Family Medical Centers, Inc. provides a rewarding and challenging work environment, state-of-the-art facilities, and a very competitive benefits package which includes: a healthy work/life balance, generous paid time off, paid holidays, competitive wages, Tuition Assistance Program, 403(b) Retirement Plan with company contribution, Medical, Prescription, Dental, and Life Insurance.