Instructional Design Manager - Commerce

Job Purpose or Objective(s): The Instructional Design Manager leads the design and development of innovative learning solutions that support organizational goals and enhance associate performance. This role manages a team of instructional designers and collaborates with stakeholders to create engaging, scalable, and measurable learning experiences across multiple formats.

Monday-Friday, 8:00am-4:30pm Primary Tasks: Lead and manage the instructional design team, establishing accountability, providing coaching, mentoring, and performance feedback. Partner with business leaders and subject matter experts to assess training needs and align learning solutions to organizational priorities. Oversee the end-to-end instructional design process, including needs analysis, design, development, implementation, and evaluation.

Ensure learning solutions apply adult learning theory, instructional design best practices, and modern technologies. Manage the creation of eLearning modules, instructor-led training, blended learning, and performance support tools to ensure learning objectives are aligned to organizational goals. Establish standards, templates, and processes to ensure consistency and quality in learning deliverables aligned with brand standard.

Monitor learning effectiveness through feedback, assessments, and data analytics; recommend improvements. Stay current on L&D trends, tools, and technologies, to continuously innovate learning design. Oversee project timelines and resources for instructional design initiatives. Foster collaboration with HR, Organizational Development, and other departments to support a learning culture.

Deliver reports, queries, and metrics. Perform other duties as may be assigned.

Requirements

Bachelor’s degree in Instructional Design, Curriculum, or related field. 4 years of experience in instructional design or curriculum development. At least 1 year in a leadership, supervisory, or team lead role. Proficient skills using Microsoft Office Suite such as Word, Excel, PowerPoint, Outlook, and Teams. Proficeiency with eLearning authoring tools (e.

g. Articulate 360, Vyond, Descript, and Adobe Premier). Evidence of knowledge of applying Bloom’s Taxonomy to curriculum objectives and backwards planning as it pertains to instructional design. Knowledge of instructional design models (ADDIE, SAM) and adult learning principles. Strong project management and organizational skills.

Excellent written, verbal, and interpersonal communication skills. Lead and manage the instructional design team, establishing accountability, providing coaching, mentoring, and performance feedback. Partner with business leaders and subject matter experts to assess training needs and align learning solutions to organizational priorities.

Oversee the end-to-end instructional design process, including needs analysis, design, development, implementation, and evaluation. Ensure learning solutions apply adult learning theory, instructional design best practices, and modern technologies. Manage the creation of eLearning modules, instructor-led training, blended learning, and performance support tools to ensure learning objectives are aligned to organizational goals.

Establish standards, templates, and processes to ensure consistency and quality in learning deliverables aligned with brand standard. Monitor learning effectiveness through feedback, assessments, and data analytics; recommend improvements. Stay current on L&D trends, tools, and technologies, to continuously innovate learning design.

Oversee project timelines and resources for instructional design initiatives. Foster collaboration with HR, Organizational Development, and other departments to support a learning culture. Deliver reports, queries, and metrics. Perform other duties as may be assigned. Bachelor’s degree in Instructional Design, Curriculum, or related field.

4 years of experience in instructional design or curriculum development. At least 1 year in a leadership, supervisory, or team lead role. Proficient skills using Microsoft Office Suite such as Word, Excel, PowerPoint, Outlook, and Teams. Proficeiency with eLearning authoring tools (e.g. Articulate 360, Vyond, Descript, and Adobe Premier).

Evidence of knowledge of applying Bloom’s Taxonomy to curriculum objectives and backwards planning as it pertains to instructional design. Knowledge of instructional design models (ADDIE, SAM) and adult learning principles. Strong project management and organizational skills. Excellent written, verbal, and interpersonal communication skills.