Sales Associate - Full Time - Omaha, NE

Borsheims is seeking a full-time Jewelry Sales Associate to join our team. This role is essential in delivering our Signature Service to every customer. Our Sales Associates are responsible for assisting customers in-store, online, and over the phone with selecting and purchasing merchandise in order to maximize company sales; put out new merchandise in cases, organizes, and cleans sales areas; and processes sales, repairs, returns, and other transactions.

Job Duties Deliver Borsheims' Signature Service by creating exceptional experiences for customers in-store, online, and over the phone. Build relationships with customers and assist them in selecting jewelry and gifts that mark life's special occasions. Share product knowledge, explain features and benefits, answer questions, and confidently guide customers through the purchasing process.

Utilize technology, including CRM tools, point-of-sale systems, vendor portals, and online resources to support customers and drive sales. Develop a loyal client base through outreach, follow-up, and clienteling efforts for special events, promotions, and future purchases. Process special orders, engravings, and customer requests with accuracy and attention to detail.

Support ecommerce fulfillment and sales order management. Maintain attractive merchandise displays and ensure the sales floor is organized, stocked, and presentation-ready. Participate in ongoing training, product knowledge sessions, and vendor seminars. Contribute to a collaborative team environment focused on delivering an elevated luxury retail experience.

Experience and Skills Passion for delivering outstanding customer service. Excellent communication and interpersonal skills. Strong relationship-building and sales abilities. Comfortable using technology and learning new systems. Detail-oriented with strong organizational skills. Self-motivated with the ability to work both independently and as part of a team.

Retail, luxury goods, hospitality, or customer service experience preferred. Jewelry experience is a plus but not required; we provide training for the right candidate. Essential Job Functions Ability to work assigned schedule on a regular basis. Ability to communicate with customers, co-workers, and business contacts in a courteous and professional manner.

Ability to see well enough to read small print, identify merchandise, read a computer screen and printout, and count currency. Ability to hear and speak well enough to converse with others in person, via telephone and paging system. Ability to move about the store from department to department, get behind narrow counter areas, bend down or reach up into drawers/shelves, and climb a ladder to retrieve merchandise from shelves.

Dexterity to write in small print, handle small jewelry/gift items, operate a computer keyboard, and operate office equipment. Stamina to stand and/or walk for over eight hours. Ability to lift and carry approximately 20 lbs.

Borsheims is a luxury jewelry and gift retailer and a proud member of the Berkshire Hathaway family. We value our employees and provide a family-friendly work environment and a flexible schedule for all. If hired, you would be eligible to enjoy Borsheims' excellent benefits, which include: Medical, Dental, Vision, and Life Insurance Flexible Spending Account Wellness Program 401(k) Paid Medical and Parental Leave Paid Time Off and Holiday Pay Employee Discount Service Awards Promote-from-Within Philosophy Ongoing Education and Training Schedule Regular weekly schedule No late nights Sundays off (except during the holiday season) If you’re passionate about becoming a Jewelry Sales Associate and want to be part of a team that celebrates life’s special moments, we encourage you to apply.