Account Manager, MENA Region

We are looking for a dynamic, high-performing and experienced English and Turkish speaking Account Manager to join our team. If you are customer-oriented with a ‘can do’ attitude, proactive and passionate about our company products, this position is for you. Our ideal candidate has a drive for achieving goals and maintaining a great customer experience.

You should be resourceful, analytical, adaptable, and organized with the ability to build rapport with clients. You will act as a main point of contact for our partners with a key focus on account growth, partner satisfaction and prioritization of partners’ needs at a high standard. You will maintain and strengthen long-term, trusting and mutually beneficial relationships with our partners, connect with key business executives and stakeholders, identify and develop new business opportunities.

Ultimately, you should collaborate with our sales team to achieve quotas while keeping our partners satisfied & engaged with our products and services in the long run.

Responsibilities

• Build, develop & maintain strong, long-lasting and trusted advisor relationships with our partners, stakeholders & sponsors
• Act as a primary point of reference and business consultant for assigned partners through email, phone, online presentations and in person meetings
• Communicate with partners at a senior level to resolve issues and inquiries
• Adhere to the highest professional standards while managing partners’ projects
• Collaborate with the Sales team to onboard and integrate new partners, develop existing relationships
• Focus on ensuring we maintain superior customer service levels, operational excellence and strategic insight
• Manage projects within client relationships, carry out client goals while meeting company goals
• Drive client retention, renewals, upsells and client satisfaction
• Identify and develop new businesses, existing business growth opportunities with our partners and/or identify areas of improvement
• Manage partner’s challenging requests and/or issues escalation to appropriate departments
• Actively communicate with relevant departments, ensure the timely and successful delivery of solutions according to partners’ needs and objectives
• Resolve complaints and prevent additional issues by improving processes
• Monitor and analyze customer’s usage of our product
• Collect and analyze data to learn more about partners’ behavior
• Forecasts and tracks client account metrics
• Feeding back all suggestions for improvement and market research to senior staff
• Stay up-to-date with company products and services, identify industry trends
• Provide input on new processes and workflows as needed
• Update knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, participating in professional organizations Requirements:
• At least 2+ years of proven account management, sales, or business development experience in the industry
• Advanced knowledge of Armenian language & excellent knowledge of Turkish/English languages (Russian will be a plus)
• Demonstrated ability to communicate, present and influence effectively at all levels of the organization
• Experience in delivering client-focused solutions based on customer needs
• Proven ability to manage multiple projects at a time while paying strict attention to details
• Excellent listening, negotiation and presentation skills
• Excellent verbal and written communications skills
• Self-motivated individual with the ability to thrive in a results-driven environment
• Ability to work under high pressure & Ability to prioritize among competing tasks
• Natural relationship builder with integrity, reliability and maturity
• Critical thinking and problem-solving skills
• Excellent time and project management skills