Team Leader Coach - Pharmacist | Secondment

Discovery Care Team Leader Coach Pharmacist About Discovery Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best.

As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society. About Discovery Care Discovery Care, a subsidiary of Discovery Health, comprises of several specialized clinical areas with segmented teams.

The Chronic and PMB Management team handles the processing of Chronic and Prescribed Minimum Benefit requests and manages escalated clinical queries. The HIV/Oncology and In-Hospital Case Management teams review clinical cases specific to their areas of expertise. The High Touch team provides hands-on services and resolves escalated queries for sensitive cases.

Additionally, the Hospital Benefit Specialists, as part of field force, are responsible for real-time risk management and the Care Coordination Services manages the Managed Care programs. Key Purpose: To effectively manage a team to ensure adherence to agreed SLA’s, meeting departmental TWT and Quality requirements. This extends to the following: Team Management iQS Requirements, Project Management, reporting and process improvements, as well as Mentoring and Coaching.

Key Outputs: The successful applicant will be responsible for but not limited to the following job functions:

• Manage a team of staff members
• Develop, coach & motivate a team to excel in performance and service delivery
• Responsible for the performance management of staff
• Build the team and identify talent
• Ensure that the service levels are maintained
• Handle the administrative functions required
• Identify quality issues and take corrective steps by actioning quality trends
• Responsible for doing quality assessments and resolving escalated queries
• Relationship building with internal clients to achieve objectives
• Relationship building with external partners to achieve objectives
• Able to multitask and meet allocated deadlines daily
• Drive results and solutions through the team Competencies: The successful candidate must demonstrate the following competencies: Role Specific Behaviours ☒ Ensures accountability. ☒ Action oriented ☒ Manages ambiguity. ☐ Attracts top talent. ☒ Business insight ☒ Collaborates ☒ Communicates effectively. ☒ Manages complexity. ☒ Manages conflict. ☒ Courage ☒ Customer focus ☒ Decision quality ☐ Develops talent ☐ Values differences ☐ Directs work. ☐ Drives engagement ☐ Financial acumen ☐ Global perspective ☒ Cultivates innovation. ☒ Interpersonal savvy ☒ Builds networks. ☒ Nimble learning ☒ Organizational savvy ☒ Persuades ☒ Plans and aligns. ☒ Being resilient ☒ Resourcefulness ☐ Drives results ☒ Demonstrates self-awareness. ☒ Self-development ☒ Situational adaptability ☐ Balances stakeholders ☐ Strategic mindset ☐ Builds effective teams. ☐ Tech savvy ☐ Instils trust. ☐ Drives vision and purpose ☐ Optimizes work processes Education and Experience: The following requirements are essential: Matric BPharm Or a Pharmacist Assistant qualification Registered with South African Pharmacy Council (SAPC) Minimum of 1 year experience as a CIB Pharmacist or Pharmacist Assistant Computer literate on: MS Office Knowledge of DH product and benefits Knowledge of DH funding and policy rules In depth knowledge of CIB products, benefits and processes The following requirements are advantageous: Leadership experience Personal Attributes or Competency Profile The Discovery Person Values Driven Optimistic Learns on the Fly Resilient Instils Trust People Savvy Drives Results Problem Solver The Discovery Leader At Discovery, Leaders: are inspirational leaders who live the values and believes in the core purpose are humble treat others with care, dignity and respect ensure that the business case prevails have a bias for action understand that people are Discovery's greatest asset build an environment for optimal performance set ambitious goals and implement the highest standards are students and masters of communication never stop learning have and express strong beliefs and views, yet are open-minded and support the chosen path Employment Equity The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply. EMPLOYMENT EQUITY The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.