Customer Care Executive

Our hearts are burning for sport in all its facets and for the many opportunities that the digital world brings with it. We at Eversports are an international, dynamic team that works hard, has fun and shares a great mission: "Make Sports Happen".

For more insight into our history, incredible team and products, check out our “ About Us ” page on our website!

Overview

As our Customer Care Executive, you will look after yoga, pilates and boutique fitness studios across the DACH market and make sure they keep growing with Eversports.

You will join our new Partner Retention team, which supports studios that have been with us for more than a year. Instead of waiting for tickets, you will look after your own portfolio of partners and use data and customer insights to reach out proactively, help them get more value from Eversports and secure contract renewals. As the team is being built almost from scratch, you will also help shape how we work.

Working hours: Full-time, 35 hours per week with every second Friday off!

Location: Vienna, Austria

Your Tasks

• Own a portfolio of German-speaking B2B partners in the DACH market
• Reach out proactively based on customer insights and decide where you can make the biggest difference
• Hold regular video calls and meetings to help partners get lasting value from Eversports
• Lead sensitive conversations calmly, from unhappy partners to cancellation risks
• Recommend features and handle contract renewals and price discussions
• Work closely with Sales and Product teams and share partner feedback to make our software even better
• Start with a deep divein our Onboarding & Activation team to get to know the product and our partners
• Help build our new Partner Retention team and the way it works

Your Profile

• At least 2 years of experience in customer success, account management or customer care
• Native/C2 level Germanandfluent English skills, both spoken and written
• You are confident on the phone and on video calls and enjoy reaching out to partners proactively
• You stay calm and empathetic in difficult conversations and can steer them towards a good outcome
• You are highly self-organised and can prioritise a large portfolio without a ticket queue telling you what's next
• First sales experience, e.g. pitching features or negotiating prices, is a plus
• Knowledge of how studios work (classes, memberships, trainers) is a plus
• Fluency in another language, ideally French, Spanish, Dutch, Italian or Swedish, is a plus
• You have a passion for sports, movement or the sports industry

What’s in it for you?

• Work smarter, not longer: our full-time week is 35 hours, andone day off every second week
• Work in the office located in the heart of one of most liveable cities, with the flexibility to work from home on the days you need it
• Have access to AI Tools like Claude
• Stay active with the Eversports sports package
• Take time to explore what inspires you during our quarterly “Day to Explore”
• Work with modern equipment- every team member gets aMacBook to perform at their best
• Join our regular sports sessions, team activities, and events - we work hard, but we also play
• Be part of a passionate, international, and sporty team that believes work should feel meaningful and fun!

At Eversports, we believe in transparency, so here is the fine print: for the current position we will offer a minimum yearly gross salary of EUR 36,000 (based on a full-time basis of 35h)

*At Eversports we acknowledge and value the strength in diversity which is why we have 100+ employees from over 25 different countries. Alongside our strong value for diversity is our emphasis on respect towards others. Every employee has a voice and the opportunity to contribute towards developing our company. We look forward to receiving your application regardless of your gender, ethnicity, age, disability and sexual orientation. *

We look forward to hearing from you!