Field Support Analyst I

Job Objective : The Field Support Analyst I is responsible for providing on-site technical support, including installation, maintenance, and troubleshooting of desktop hardware, software, operating systems, and peripheral devices. This role ensures efficient resolution of technical issues while delivering high-quality support to end users in a field-based environment.

Responsibilities

Install, configure, maintain, and repair desktop and laptop hardware, operating systems, and peripheral equipment. Diagnose and resolve hardware and software issues efficiently. Perform advanced troubleshooting on desktops, laptops, mobile devices, and peripherals. Support and maintain Windows 10/11 operating systems and Microsoft Office 365 environments.

Evaluate technical issues and assist in identifying appropriate solutions. Provide basic user training for new system installations and tools. Ensure timely resolution of technical incidents in a field-based setting. Maintain documentation of issues, resolutions, and system updates.

Requirements

Associate degree (AA/AS) in Information Technology, Computer Science, or related field, or equivalent combination of education and experience. Minimum of 1 year of experience supporting PCs and operating systems. Dell Hardware Certification. Experience working with desktop technologies and IT support environments. Availability to work on-site, Monday to Friday, 8:00 AM – 5:00 PM .

Location: San Juan PR Technical Skills: Strong knowledge of Windows operating systems (Windows 10/11). Proficiency in Microsoft Office 365. Advanced troubleshooting of desktop/laptop hardware and peripherals. Experience supporting mobile devices. Understanding of hardware components and system configurations. General business and technical support skills.

Soft Skills: Strong problem-solving and analytical thinking. Effective communication skills (technical and non-technical users). Customer service orientation. Time management and ability to prioritize tasks. Adaptability in a field-based work environment. Ability to work independently and within a team.

Benefits

We offer a competitive package with several advantages.​​