Director of Residential Services

Are you looking to encourage growth and promote positive, healthy lives? CONCERN is a non-profit human services organization dedicated to providing child welfare, juvenile justice, and behavioral health services to children and their families. Since 1978, CONCERN has brought hope, offered opportunity, and inspired change in the communities that we serve.

We are seeking a well-qualified Director of Residential Services who will be responsible for the daily program oversight and operations of our 25-bed group home facility for adolescent males ages 12 to 21 who have been adjudicated delinquent or dependent, located in Coatesville, PA. This is a 24 hour non-secure residential program with schooling onsite and at Coatesville.

Reporting to the Region Director, the Director ensures that required program services and treatment modalities are provided to address a wide range of behavioral and mental health diagnoses. Treatment is also provided to support youth who have experienced abuse and have addiction issues. There is a focus on age-appropriate independent living skills, education, and vocational training.

These interventions and services are provided in accordance with CONCERN's policies and procedures, which meet PA state regulatory/licensure standards for residential facilities. CONCERN is accredited by the Council on Accreditation (COA) and implements industry best practices to return youth to their homes and communities with the skills needed to be successful members of society.

What Will I Do? Supervisory Responsibilities Supervises the assigned staff, evaluates employee performance, and makes recommendations for employment actions to Human Resources as necessary. Monitors daily operations, facilitates staff meetings, conducts staff training/coaching opportunities, and manages administrative tasks.

Ensures all staff follow operational procedures and program service description. Helps develop policy/procedure for program services and program operations in accordance with Council on Accreditation (COA) best practice standards and PA state regulations governing the delivery of service. Delivers and documents supervision, consultation, and support to program staff following regulatory and agency policies and procedures.

Ensures program is filling staffing vacancies in partnership with the HR Team. Manages staffing schedules ensuring appropriate staff/client ratios are met per regulation and policy.

Essential Duties

& Responsibilities Oversees program staff and maintains an organizational culture and services where professionalism, quality care, employee engagement, empowerment, and services that further agency values are recognized and rewarded. Ensures that the program team members are knowledgeable about the ageny strategic plan and operational initiatives by providing an understanding of each and how it relates to directly to their program.

Develops and monitors program success using metrics to ensure quality staff support, oversight, and development throughout the program. Oversees and participates in the recruitment, hiring, training, evaluation, and disciplinary process for all employees. Oversight to ensure that all staff members and the program meet or exceed standards set by regulations of the federal, state, and local government, funders, accrediting bodies, and agency policies.

Collaborate with interdisciplinary team to ensure that services are trauma informed, person centered and ensuring that evidence-based practices are implemented. Partners with the quality assurance team to ensure best practices in the program and quality enhancements lead to quality outcomes. Ensures that all consumers have current and appropriate ISP's or treatment plans in place, that their needs are met, and that they are being enabled to experience the highest level of independence possible.

Works with program team, service coordination team, and revenue cycle team to ensure that all individuals supported have current authorizations and that all services and related notes are documented accurately, timely, and according to policy. Authorizes and incurs program expenditures in accordance with approved program budget in partnership with other leadership, as required.

Oversees program financial processes and transactions, including but not limited to accounts payable, payroll, and consumer funds, to ensure compliance with established policies and procedures Communicate funder/government information to program team to ensure understanding and compliance. Helps develop and is responsible for overall program budget and finances.

Attendance to local, government, funder meetings as requested. Adherence to and continued development of service description incorporating the most up to date best practices and treatment modalities. Other Duties & Responsibilities Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias ensuring a welcoming, safe environment for all employees, vendors, clients, and their families.

Responsible for timely submission of hours worked following agency policy. Other related duties as assigned. What Do I Need? Education/Experience Masters degree and 2 years work experience in administration or human services. (Preferred) OR Bachelors degree and 4 years work experience in administration or human services.

(Minimum Required) Other Maintains required state and federal criminal and child abuse clearances, credentials and/or licenses. Drivers license and reliable transportation are required. Completion of a health physical at hire and every two years thereafter. Required Competencies Knowledge of State regulations under Chapter 3800 of 55 Pa.

Code 55. Ability to or skilled in supervising, evaluating, disciplining, and coaching employees. Setting clear expectations, reviewing progress, providing feedback and guidance, holding people accountable. Professional clinical expertise in crisis intervention, working with the child and adolescent population, families, and caregivers. Familiarity with community support systems, health care and human service resources. Ability to work as part of a team and to represent the agency in the community. Ability to establish program goals and objectives through analyzing and interpreting program data. Ability to work independently and take initiative in addressing concerns and issues. Excellent organizational skills with attention to details. Demonstrated written and verbal communication skills with the ability to provide presentations. Seeks opportunities for professional self-growth and development. Proficient in Microsoft Office Suite or related software and use of mobile devices. Ability to engage clients and staff in effective, therapeutic, and healthy interactions. Motivated to achieve a standard of excellence with our work processes and outcomes, honoring Agency policies, values, and principles. Maintain confidentiality of all sensitive information. Hours of Work Monday Friday, the ability to be available for emergencies 24 hours a day with possible evening/weekend/holiday work is required. What Will I Get? Starting salary of $70,000 (Exempt) for meeting minimum qualifications Salary range/high end commensurate with experience Benefits Medical Eligible the first of the month following 60 days Dental Eligible the first of the month following 60 days Vision (Agency Paid) Eligible the first of the month following 60 days Flexible Spending Account 401k + 2% match (additional annual discretionary match (3%) if you work 1,000 hours or more!) 5% total match! Virtual Care Clinic & Prescription Services for ALL employees and dependents (up to 7 people!)-Employer Paid includes Primary, Pharmacy, and Urgent Care needs Generous PTO (Increases with Service Milestones) Tuition Reimbursement Mileage Reimbursement 11 Paid Holidays (Including your Birthday) Employee Assistance Program (Resources for you and your family) Short-Term Disability (Agency Paid) Long-Term Disability (Agency Paid) Life & AD&D Insurance (Agency Paid) What Happens Next? After you apply, a member of the hiring team will review your qualifications and experience. If determined you are a good match, we will be in touch to schedule an interview. EOE #CONCERN41 <div