REF116429J-Lead Associate - Transactional Quality (Accounts Payable) - Gurgaon (WFO Only) - US Shift (3:30pm to 12:30am)

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.

Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Act as the primary point of contact for quality-related queries and escalations from the client. Share quality performance reports, error trends, and improvement plans with clients. Participate in client review meetings and calibration sessions. Provide updates on process quality, SLA adherence, and corrective actions.

Discuss root cause analysis findings and recommend process improvement initiatives. Ensure timely resolution of client concerns and feedback. Maintain effective stakeholder communication to drive service excellence and client satisfaction. Collaborate with client teams to align quality standards and process expectations.

B com MBA (Finance)