Customer Experience Specialist

OUR MISSION IS TO ENABLE EVERYONE TO BUILD WEALTH We reinvent how trading and investing work by creating exceptional products people love. Fostering a culture of excellence and high velocity is the key to our success. Тoday, we serve over 5 million clients, with more than €30 billion in assets under management - a testament to the scale and trust we’ve built in just a few years.

THE ROLE We're looking for a customer advocate to join our passionate team. We are committed to recruiting knowledgeable, friendly, and motivated people who are enthusiastic to deliver top-notch service. Our goal is to provide exceptional customer care to our expanding international client base. You’ll work with a highly motivated and successful team of high performers where you can evolve career-wise.

WHAT YOU NEED TO HAVE

• Proficiency in English (C1 or above)
• Customer-orientated approach
• Good time management and multitasking skills
• Willingness to learn and develop
• Adaptiveness to a rapidly changing environment BONUS POINTS
• Previous experience in customer service
• Understanding of the stock market and the fintech industry
• Fluency in another language WHAT YOU'LL DO
• Communicate with clients in English/Bulgarian
• Deal with incoming inquiries via chat and email
• Help clients get acquainted with our app
• Troubleshoot account-related issues
• Channel client’s feedback
• Working on a 24/7 schedule, organized in shifts WHAT WE OFFER
• Comprehensive training program to adapt to the insights of the business
• Upskill trainings throughout your career
• Full appreciation of your talent and ideas
• Generous remuneration package
• Excellent social benefits, including 25 days off, a sports card and private health insurance Are you ready to accelerate your career with us? We'd love to hear from you! We process applicant data confidentially and in accordance with applicable data protection laws. We may use AI-powered tools to help review applications, but all hiring decisions are made by our human recruitment team. Where required by law, we rely on your consent to use these tools. You may withdraw this consent or exercise your data protection rights at any time by contacting us.