Front Desk Lead / Manager on Duty – ACME Athletics

Lead the Front Desk at Clarksville's Newest Fitness Destination ACME Athletics is looking for a dependable, guest-focused Front Desk Lead to run the front desk and act as Manager on Duty during assigned shifts. You'll be the first face members see, keep the facility running smoothly from open to close, and support the front desk team so every visit feels welcoming and organized.

What You'll Do

• Greet members and guests, handle check-ins, and answer questions about memberships, classes, and services
• Act as Manager on Duty during assigned shifts, serving as the main point of contact for staff, members, and coaches
• Complete opening and closing procedures, including facility walkthroughs, cash handling, and securing the building
• Process sales, payments, and account updates accurately in Mindbody and the POS
• Answer phone calls, emails and voicemails promptly
• Resolve member concerns professionally and escalate issues to management when needed
• Review the daily schedule, check prior-shift tasks, and keep shift handoffs smooth
• Coordinate with coaches and staff on schedule changes, events, and account updates
• Monitor the facility and equipment, and report repair and supply needs
• Help train front desk team members and reinforce service standards
• Keep the front desk, lobby, and common areas clean, organized, and inviting What We're Looking For
• Previous front desk, customer service, or hospitality experience; lead or supervisory experience preferred
• Warm, professional communication with members and staff
• Confidence making decisions and handling concerns as the person in charge on shift
• Experience with cash handling and POS or scheduling systems; Mindbody experience a plus
• Strong organization, attention to detail, and follow-through
• Ability to look ahead and catch schedule or event problems early
• Dependable attendance and availability for opening and closing shifts
• Must be at least 18 years old
• Weekend and holiday availability required Schedule and Compensation
• Full-time, hourly position
• Opening and closing shifts, scheduled based on business needs
• Weekend and holiday availability required
• $16 per hour , based on relevant experience Physical Requirements
• Stand and walk for extended periods
• Move throughout the facility to monitor equipment and common areas
• Lift and carry up to 50 pounds
• Perform the essential responsibilities with or without reasonable accommodation What Success Looks Like
• Members are greeted warmly and checked in quickly
• Opening, closing, and cash procedures are completed accurately every shift
• Questions and concerns get prompt, professional follow-through
• Shift handoffs are clean, with no dropped tasks
• The facility stays clean, safe, and ready for members Benefits
• Full-time benefits package; health, dental, vision, PTO, based on eligibility
• Employee discounts About ACME Athletics ACME Athletics is a fully remodeled fitness and wellness facility in Clarksville, Tennessee, built around community, coaching, and a great member experience. We're part of Project 2231, a family-owned hospitality and entertainment company. ACME Athletics is an Equal Opportunity Employer. Evenings, Nights, Weekends Open availability preferred 30-40 hours wk