Member Experience & Operation Specialist

Description

About us

ROOMS by Fattal is a rapidly growing brand offering inspiring shared workspaces with a boutique, luxurious urban hotel atmosphere in the most central locations in Israel. 🏢 Our Member Community includes corporate firms, startups, small businesses, talented entrepreneurs, and freelancers located across more than 13 key locations throughout Israel.

We've set a new standard for coworking spaces, providing productivity, comfort, inspiration, and unique working relationships for our Member Experience. About the Opportunity 🎯 Join our amazing team and become part of a dynamic and innovative company in the field of coworking spaces. We are looking for a Member Experience & Operation Specialist who is passionate about service, organization, operations, and nurturing experience life in our spaces.

If you have strong interpersonal skills and the ability to work in a fast-paced and challenging environment – this is your opportunity!

Responsibilities

👥 Community Relations Management: Be the vibrant spirit of the space and the primary contact point for experience members and guests, addressing their needs and requests. 🛠 Maintenance and Operations: Ensure the smooth and proper operation of the space, including working with suppliers and managing purchase orders. 🧾 Administration: Manage client onboarding, handle invoices.

📣 Internal Communication: Collaborate with the experience management team as well as operations, maintenance, and accounting teams. 🎉 Fostering Community Life: Create a pleasant and nurturing environment, including organizing events and activities that strengthen and unite the community.

Requirements

Requirements ✔️ 2+ years of experience in office management/front desk customer service or a relevant field ✔️ High service awareness ✔️ Strong organizational and planning skills ✔️ Versatility and dynamism ✔️ Task-oriented ✔️ Excellent verbal and written communication skills ✔️ High interpersonal skills ✔️ Proactiveness and caring ✔️ Ability to work in a team ✔️ High work ethic ✔️ Bachelor's degree – an advantage