Account Solutions Lead

Overview

The Account Solution Analyst Team Lead (ASA Team Lead) provides support for the Regions ASA Team and reports directly to the Account Solutions Manager (ASM). The ASA Team Lead develops and implements process and procedures to streamline pre/post sales branch/local activities designed to enhance the Managed Print Services based revenue.

The ASA Team Lead assists with creating and tracking regional projects, providing high level support to ASAs with complex MPS accounts and leading new initiatives for the region. With a comprehensive understanding of Managed Print Services, the ASA Team Lead designs, supports, initiates best practices for the ASA Team to successfully manage new and existing customer’s business and technology requirements through Managed Print Services.

Job duties and responsibilities include assisting the region in exceeding revenue objectives, on new Managed Print Services opportunities by assisting ASAs in crafting and conducting customer presentations, project managing level 1 and 2 assessments, RFPs and development of contractual documentation package and program deployment while maintaining market accounts and responsibilities.

The ASA Team Lead also provides post sale support to ASAs, with reporting, presentation creation and project management to ensure internal and external customer satisfaction of program objectives. The ASA Team Lead assists ASA’s with timely customer Periodic Account Reviews (PAR) in accordance with the Managed Print Services contract and best practice requirements.

Responsibilities

• The Account Solution Analyst Team Lead (ASA Team Lead) reports directly to the Account Solutions Manager (ASM) for weekly activities. ASM provides: direction, support, focus and training. Weekly meetings to review prioritize & communicate projects.
• Provide high support to ASAs to drive and manage Konica Minolta's Managed Print Services opportunities.
• Assist ASAs on how to collaborate with the branch sales, service & professional services members to drive overall revenue targets for Managed Print Services.
• Communicate and coordinate region resources to accomplish region and program goals.
• Educate and support ASAs with training sales teams on Managed Print Services processes and best practices.
• Standardize ASA practice and support of sales process, opportunity development, sales presentations, data acquisition, analysis, recommendations, proposal development, program deployment and ongoing account maintenance.
• Support and guide ASAs with Managed Print Services RFP response and proposal development assistance to the field teams.
• Instill best practices for ASAs to help grow market penetration utilizing program tools to identify additional Managed Print Services opportunities, optimization, and workflow improvements through Consult Application implementations.
• Standardize ASA participation with Konica Minolta’s GCS Fleet engineers and clients on resolution to contracted device reporting and data collection service issues.
• Advocate and deliver the Konica Minolta methodologies and concepts to region and ensure ASAs deliver same message to their markets.
• Provide leadership and project management with ASA for large and complex Managed Print Services account implementations.
• Train ASAs how to improve profitability through analysis of Consult, SAP, BW and other account factors.
• Standardize and make efficient the practice for ASAs to execute regular Managed Print program administrative updates using IBP, SAP and BW & Consult. Liaison between corporate and internal & external customers.

Qualifications

Comprehensive knowledge of Managed Print Services program.

• Complete understanding of Konica Minolta administrative procedures, IBP, CRM, Consult, SAP, and BW, leasing and billing functions.
• Strong verbal and written communications.
• Requires an advanced analytical skill set using Excel, a robust knowledge of PowerPoint to create stellar presentations, marketing information and customer review templates. Expertise of using collaborative tools such as GSuite or Smartsheet for project management, account managing and team collaboration. Excellent project management skills.
• Ability to interface effectively with all levels of internal and external organizations.
• Ability to interface effectively with C-Level and Leadership.
• Experience training sales team.
• Experience developing people with necessary skills to efficiently complete tasks and job responsibilities.
• 5+ years experience in related field(s) of: Product Management, Fleet Management, Managed Print Services, Project Management, Business Analysis or other, with a proven track record of meeting and exceeding expectations.
• Candidate must have 5+ years account management and analytical experience preferred with a proven track record of working in a market position or similar while achieving expectations.
• 4-year college degree preferred. Related business and technology certification is a plus.
• Strong written and verbal communication skills and ability to train others to achieve same level of communication.
• Strong business analysis skills with practical, repeatable practice to instill with other team members.
• Excellent time management & prioritizing skills for self and other members of team.
• Must be able to multi-task effectively.
• Engaging presentation skills that are transferrable to other members of team.
• Willingness to travel up to 30%.
• Attend training classes to remain current with the most recent technology and creating training materials for other members of team.
• Knowledge of industry hardware, services and solutions.

About Us

This posting reflects an existing vacancy that we are actively recruiting for. About Konica Minolta Konica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio.

Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. 2025 marks Konica Minolta’s 20th anniversary in production print, for which it celebrates "20 Years of Excellence, Innovation and Impact,” and continues to lead the way in digital commercial printing.

This year also commemorates 20 years of Konica Minolta’s bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation.

Konica Minolta is proud to be ranked on the Forbes 2025 America's Best Large Employers list, included on CRN’s MSP 500 list numerous times; recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence’s BLI 2025 and 2021 A3 Line of The Year and BLI 2021-2023 Most Color Consistent A3 Brand Awards for its bizhub One i-Series.

For more information, please visit Konica Minolta online and follow it on Facebook, YouTube, LinkedIn and Twitter. Konica Minolta operates on a North American Shared Services model, which aligns cross-border priorities and enhances delivery to its field organization. This combines service functions in the U.S. and Canada, ultimately providing more resources to support areas such as sales administration, logistics and supply chain, marketing, product planning, finance, IT, HR and legal.

Salary Disclaimer Konica Minolta is committed to transparent and equitable compensation practices. Our pay structure is designed to support employee growth, allowing individuals to progress through the salary range as they advance in their role. Actual base pay offered will vary based on a candidate’s skills, experience, job‑related knowledge, geographic location, and specific business needs.

AI Disclosure Konica Minolta Business Solutions (Canada) Ltd., or its authorized third-party contractors, may employ Artificial Intelligence technologies to support elements of the recruitment process. Notwithstanding this, Applications are reviewed by our recruitment team, who always make the final hiring decision. EOE Statement Konica Minolta is an equal opportunity and affirmative action employer.

We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.

Konica Minolta Business Solutions, U.S.A., Inc and Konica Minolta Business Solutions (Canada) Ltd. are equal opportunity employers.

• The Account Solution Analyst Team Lead (ASA Team Lead) reports directly to the Account Solutions Manager (ASM) for weekly activities. ASM provides: direction, support, focus and training. Weekly meetings to review prioritize & communicate projects.
• Provide high support to ASAs to drive and manage Konica Minolta's Managed Print Services opportunities.
• Assist ASAs on how to collaborate with the branch sales, service & professional services members to drive overall revenue targets for Managed Print Services.
• Communicate and coordinate region resources to accomplish region and program goals.
• Educate and support ASAs with training sales teams on Managed Print Services processes and best practices.
• Standardize ASA practice and support of sales process, opportunity development, sales presentations, data acquisition, analysis, recommendations, proposal development, program deployment and ongoing account maintenance.
• Support and guide ASAs with Managed Print Services RFP response and proposal development assistance to the field teams.
• Instill best practices for ASAs to help grow market penetration utilizing program tools to identify additional Managed Print Services opportunities, optimization, and workflow improvements through Consult Application implementations.
• Standardize ASA participation with Konica Minolta’s GCS Fleet engineers and clients on resolution to contracted device reporting and data collection service issues.
• Advocate and deliver the Konica Minolta methodologies and concepts to region and ensure ASAs deliver same message to their markets.
• Provide leadership and project management with ASA for large and complex Managed Print Services account implementations.
• Train ASAs how to improve profitability through analysis of Consult, SAP, BW and other account factors.
• Standardize and make efficient the practice for ASAs to execute regular Managed Print program administrative updates using IBP, SAP and BW & Consult. Liaison between corporate and internal & external customers. Comprehensive knowledge of Managed Print Services program.
• Complete understanding of Konica Minolta administrative procedures, IBP, CRM, Consult, SAP, and BW, leasing and billing functions.
• Strong verbal and written communications.
• Requires an advanced analytical skill set using Excel, a robust knowledge of PowerPoint to create stellar presentations, marketing information and customer review templates. Expertise of using collaborative tools such as GSuite or Smartsheet for project management, account managing and team collaboration. Excellent project management skills.
• Ability to interface effectively with all levels of internal and external organizations.
• Ability to interface effectively with C-Level and Leadership.
• Experience training sales team.
• Experience developing people with necessary skills to efficiently complete tasks and job responsibilities.
• 5+ years experience in related field(s) of: Product Management, Fleet Management, Managed Print Services, Project Management, Business Analysis or other, with a proven track record of meeting and exceeding expectations.
• Candidate must have 5+ years account management and analytical experience preferred with a proven track record of working in a market position or similar while achieving expectations.
• 4-year college degree preferred. Related business and technology certification is a plus.
• Strong written and verbal communication skills and ability to train others to achieve same level of communication.
• Strong business analysis skills with practical, repeatable practice to instill with other team members.
• Excellent time management & prioritizing skills for self and other members of team.
• Must be able to multi-task effectively.
• Engaging presentation skills that are transferrable to other members of team.
• Willingness to travel up to 30%.
• Attend training classes to remain current with the most recent technology and creating training materials for other members of team.
• Knowledge of industry hardware, services and solutions.