Service Support Associate (Shipping)

Service Support Associate (Shipping) Sciton is a Silicon Valley based pioneer in laser, light, and energy technologies for aesthetic and medical applications. Our engineers helped bring laser products to market just a few years after lasers were first invented, and that same spirit of innovation still drives us today.

We are built on a strong set of values: Selflessness, Candor, Innovation, Execution, Objectivity, Excellence, Learning, Ownership, and Clarity. With more than 500 employees worldwide, Sciton has been recognized as a USA TODAY Top Workplace for four consecutive years from 2022 to 2026. If you want to work on meaningful technology that directly improves patient outcomes and be part of a company that values curiosity, ownership, and excellence, we would love to meet you.

Position Summary

Join Sciton’s Service team as a Service Support Associate, where you’ll play an important role in supporting the manufacturing, distribution, and service operations of our advanced medical laser systems. In this role, you’ll help ensure service parts, customer orders, and equipment shipments are processed efficiently and accurately, contributing to Sciton’s commitment to quality and customer satisfaction.

Success in this position requires strong attention to detail, a proactive mindset, and the ability to collaborate across departments to keep operations running smoothly. You’ll coordinate order processing, shipping logistics, and documentation while delivering exceptional support to both internal teams and external customers.

Key Responsibilities

Provide service operations support related to manufacturing and distribution of medical laser equipment to domestic and international customers. Assembly of internal and external customer orders and prepares goods for shipment. Open calls/Sales orders within Scitons ERP system to track movement of parts and field service activity.

Receipt of parts and closing calls to initiate billing upon completion of field service activities. Work with management to resolve issues that may surface during the call closing process. Update Material Order Spreadsheet during and after call processing. Review and update customer installed base, as required. Respond to internal and external customer requests as needed.

Update Sciton Store upon request. Weekly Inventory Assist with scanning and maintaining electronic device history records (eDHRs) and other corporate documentation as assigned by management.

Qualifications

Associate Degree. 1-2 years of work experience, preferable within manufacturing operations. Computer skills in Microsoft Office, especially Excel and Word. Enterprise solution software familiarity is a plus. Rely on instructions and pre-established guidelines to perform the functions of the job. Self-motivated, results-oriented, highly organized, creative, enthusiastic, and capable of staying under control with pressure from multiple ongoing projects.

Flexible, with the ability to multi-task. Excellent oral and written communication skills. Ability to work independently as well as in a team environment Compensation and Benefits The salary range for this position is $55k - $65k. In addition to a competitive market-based salary, Sciton provides an opportunity to participate in equity/stock incentive programs, a profit-sharing bonus, and a comprehensive benefits package, including 401K with matching.

FULL-TIME/PART-TIME Full-Time POSITION Service Support Associate (Shipping) LOCATION Palo Alto (HQ)