Rehab Systems and Clinical Innovation Manager

Signature HealthCARE is a family-based healthcare company offering integrated services across multiple states. Our continuum of care includes skilled nursing, rehabilitation, assisted and memory care, and home-based services supported by innovative technologies like telehealth and Care.ai-enabled solutions. We are committed to advancing person-directed care and quality outcomes.

Many of our facilities continue to receive high performance ratings and accreditations. As an award-winning organization recognized over the years by national outlets such as U.S. News & World Report , we take pride in fostering compassionate care environments and being an employer of choice in the healthcare industry.

Overview

The Rehab Systems and Clinical Innovation Manager is responsible for supporting and optimizing technology systems utilized by Signature Rehab while leading the implementation and expansion of clinical innovation programs and assigned departmental projects. This position serves as a key liaison among Rehab Operations, Information Technology, facility leadership, facility rehab team and external technology partners.

The role provides subject matter expertise and support for designated technology platforms, coordinates resolution of system-related issues, identifies opportunities to improve workflows, and facilitates the successful implementation of new technologies, programs, and operational initiatives. The Rehab Systems and Clinical Innovation Manager also provides project management support for small-to-medium departmental initiatives, ensuring projects are organized, implemented effectively, and monitored through completion.

How you Will make a difference Serve as the primary Rehab subject matter expert for designated clinical, operational, workforce, and technology systems, including Rehab EMR, providing support related to system functionality, workflows, user questions, issue resolution, and training. Manage and respond to Rehab help desk inquiries through established support channels, including telephone, email, remote support, and facility visits as appropriate.

Investigate user-reported system issues, identify root causes, determine and test appropriate solutions, coordinate implementation, and escalate issues to Information Technology or vendors as needed through resolution. Monitor recurring support issues and develop strategies to improve system configuration, workflows, education, and user resources.

Develop and maintain system documentation, FAQs, job aids, workflows, checklists, implementation tools, and other resources to improve user self-service and reduce recurring support needs. Coordinate with Information Technology, Rehab leadership, vendors, and other stakeholders to evaluate, test, implement, and roll out system upgrades, enhancements, new applications, emerging rehabilitation technologies, and other technology-related changes.

Collaborate with department leaders to redesign technology-related processes and workflows to improve efficiency, usability, compliance, and operational outcomes. Develop and provide training and communication related to Rehab applications, technology changes, system updates, new workflows, and frequently identified support needs.

Partner with Rehab leadership to implement, expand, and sustain clinical innovation programs involving technology including transitioning successful pilots into standardized operational practice across departments, facilities, regions, or other designated areas. Develop structured implementation plans for assigned programs and projects, defining scope, timelines, milestones, responsibilities, deliverables, training and communication requirements, resources, dependencies, and measures of success.

Support the rollout of established programs to new departments, facilities, regions, or other designated areas by developing structured implementation plans that define timelines, milestones, responsibilities, training requirements, resources, communication needs, and measures of success. Monitor implementation progress, identify barriers and risks, coordinate corrective actions, and provide ongoing support to promote adoption, consistency, and sustainability.

Gather feedback from clinicians, operational leaders, and end users and assist leadership with evaluating utilization, adoption, outcomes, and opportunities for program or workflow improvement. Participate in pilot programs and evaluations of emerging rehabilitation technologies, tools, and clinical solutions, and assist in transitioning successful initiatives into standardized operational practice.

Manage assigned small-to-medium Rehab projects from planning through implementation and completion, including project scope, timelines, milestones, deliverables, responsibilities, action items, and measures of success. Manage multiple concurrent priorities while maintaining quality, organization, follow-through, and established timelines.

Meet physical and sensory requirements stated below and be able to work in the described environment. Identify and participate in process improvement initiatives that improve the customer experience, enhance workflow, and/or improve the work environment. What you Need to make a Difference Bachelor’s degree in healthcare, Information Technology, Business, Project Management, or a related field preferred.

Equivalent relevant education and experience may be considered. Demonstrated experience working with healthcare software, information systems, or technology-supported operational processes. Demonstrated project-management, organizational, and implementation skills. Strong analytical, critical-thinking, and problem-solving abilities.

Ability to investigate problems, identify root causes, and develop practical solutions. Strong written and verbal communication skills. Ability to communicate effectively with clinical, operational, technical, and executive audiences. Strong customer service orientation and ability to work effectively with users who possess varying levels of technical proficiency.

Our exceptional Benefits Package and Signature Perks include the following and more! Live with Purpose at Signature HealthCARE Our exceptional benefits and Signature Perks are designed to support your health, wealth, and well-being, including: Medical, Dental & Vision Coverage First Stop Health Virtual Healthcare 401(k) & Roth 401(k) Company-Paid & Voluntary Life Insurance Health Savings Account (HSA) & Flexible Spending Account (FSA) Paid Time Off (PTO) & Holiday Incentive Pay Tuition Reimbursement & Tuition Discounts with Select Universities Student Debt Assistance (eligible SNF RNs & LPNs) Uniform Allowance Partner Perks Discount Program Perfect Attendance Program Pay Advance & Next Day Pay Employee Assistance Program (EAP) Support Beyond Benefits with Vital.

Link and the Signature Inspire Foundation At Signature HealthCARE, our team members are empowered—not just encouraged—to use their talents and abilities to solve problems. Our culture is built on three pillars: Learning, Spirituality, and Intra-preneurship. Each pillar has dedicated initiatives that strengthen our culture and create opportunities for growth.

Come see what the revolution is all about! Signature HealthCARE is an Equal Opportunity/Affirmative Action Employer. We are committed to creating an inclusive workplace for all applicants and stakeholders. # #LI-JH1 Serve as the primary Rehab subject matter expert for designated clinical, operational, workforce, and technology systems, including Rehab EMR, providing support related to system functionality, workflows, user questions, issue resolution, and training.

Manage and respond to Rehab help desk inquiries through established support channels, including telephone, email, remote support, and facility visits as appropriate. Investigate user-reported system issues, identify root causes, determine and test appropriate solutions, coordinate implementation, and escalate issues to Information Technology or vendors as needed through resolution.

Monitor recurring support issues and develop strategies to improve system configuration, workflows, education, and user resources. Develop and maintain system documentation, FAQs, job aids, workflows, checklists, implementation tools, and other resources to improve user self-service and reduce recurring support needs.

Coordinate with Information Technology, Rehab leadership, vendors, and other stakeholders to evaluate, test, implement, and roll out system upgrades, enhancements, new applications, emerging rehabilitation technologies, and other technology-related changes. Collaborate with department leaders to redesign technology-related processes and workflows to improve efficiency, usability, compliance, and operational outcomes.

Develop and provide training and communication related to Rehab applications, technology changes, system updates, new workflows, and frequently identified support needs. Partner with Rehab leadership to implement, expand, and sustain clinical innovation programs involving technology including transitioning successful pilots into standardized operational practice across departments, facilities, regions, or other designated areas.

Develop structured implementation plans for assigned programs and projects, defining scope, timelines, milestones, responsibilities, deliverables, training and communication requirements, resources, dependencies, and measures of success. Support the rollout of established programs to new departments, facilities, regions, or other designated areas by developing structured implementation plans that define timelines, milestones, responsibilities, training requirements, resources, communication needs, and measures of success.

Monitor implementation progress, identify barriers and risks, coordinate corrective actions, and provide ongoing support to promote adoption, consistency, and sustainability. Gather feedback from clinicians, operational leaders, and end users and assist leadership with evaluating utilization, adoption, outcomes, and opportunities for program or workflow improvement.

Participate in pilot programs and evaluations of emerging rehabilitation technologies, tools, and clinical solutions, and assist in transitioning successful initiatives into standardized operational practice. Manage assigned small-to-medium Rehab projects from planning through implementation and completion, including project scope, timelines, milestones, deliverables, responsibilities, action items, and measures of success.

Manage multiple concurrent priorities while maintaining quality, organization, follow-through, and established timelines. Meet physical and sensory requirements stated below and be able to work in the described environment. Identify and participate in process improvement initiatives that improve the customer experience, enhance workflow, and/or improve the work environment.

Bachelor’s degree in healthcare, Information Technology, Business, Project Management, or a related field preferred. Equivalent relevant education and experience may be considered. Demonstrated experience working with healthcare software, information systems, or technology-supported operational processes. Demonstrated project-management, organizational, and implementation skills.

Strong analytical, critical-thinking, and problem-solving abilities. Ability to investigate problems, identify root causes, and develop practical solutions. Strong written and verbal communication skills. Ability to communicate effectively with clinical, operational, technical, and executive audiences. Strong customer service orientation and ability to work effectively with users who possess varying levels of technical proficiency.