IT Systems Manager

Position Summary

The IT Systems Manager will be responsible for leading a team of technicians which may include developers, analysts, help desk operators, in the support of technology needs and strategic goals. Manages the IT Department and provides the leadership for technology-based solutions, creating a competitive advantage, enhancing the customer experience, improving service quality, improving cost effectiveness, and leading to greater productivity and efficiency.

Responsibilities

Oversee infrastructure or application design, development, and implementation Resolve gaps in skills, processes, and resources Assign assignments, priorities, and deadlines Mentor, coach and lead a team Create budgets Build relationships with vendors and external teams Perform systems analysis to create new solutions or install and implement products purchased from vendors Offer solutions to business partners Serve as a liaison to both technical and non-technical staff at all level of the organization Support and comply with the company Quality System, ISO, and medical device requirements Read, understand, and follow work instructions and standard work Partner with other business segments: sales/marketing, customer service, engineering, quality, and finance Understand customer needs and the core business markets we serve Ensure business systems are implemented, maintained, and functioning properly Participate in required company meetings Maintain an organized work area (5S) Participate in the Operational Excellence Program Qualifications Bachelor’s Degree in a Technical or Business field 3 years of experience leading technical teams Decision making and problem-solving skills Microsoft Office proficiency (Outlook, Word, Excel, PowerPoint, Publisher) Clear and effective verbal and written communication skills Attention to detail Organizational skills Ability to work in a fast-paced team environment Ability to prioritize and multitask Desirable Criteria & Qualifications Certificates in Project Management Continuing Education; including participation in local chapters, associations, and/or organizations