Shop Manager

The Shop Manager leads and manages the daily operations of the Jewelry and Watch Shops in both locations. The key responsibilities include staffing, training, equipment management, shop productivity and overall workflow efficiency. This role is an integral part of the operations leadership in the store accountable for driving productivity and profitability while ensuring every job meets the highest standards of craftsmanship and quality.

Essential Functions

Effectively manages the jewelry & watch shops; ensures that overall productivity meets company expectations, minimizing unapplied overhead. Effectively monitors both shops’ margins to ensure that maximum probability is achieved. Proactively seeks new opportunities to improve shop productivity and job flow. Ensures the jewelry & watch shops are fully staffed, trained, and cross-trained.

Also ensures that the team has the appropriate equipment, technology, and resources to complete their jobs while meeting the company objectives. Partners with Shop Production Supervisor to maintain all repair manuals and custom shop pricing to ensure accuracy and prices are in line with industry standards and competition.

Responsible for parts ordering and lead physical inventory count for the shops in both locations. Manages Shop Production Supervisor to continually meet due dates on client and stock jobs, including estimates. Ensuring communication with sales team is seamless and issues are resolved promptly. Manages the shipping & receiving team, ensuring efficiency and security in the flow of product.

Finds ways to continuously improve cost savings techniques by collaborating with the finance team. Manages Repair Intake teams in collaboration with the sales leadership team to ensure a legendary client experience. Maintain a clean and organized shop environment and ensure standards are followed across the shop teams.

Ensure compliance with company policies and procedures. General Function Communicates effectively and professionally, both written and verbally, with all company personnel. Contribute to a positive and collaborative culture that promotes trust and teamwork within the department and throughout the store. Thrives in a fast-paced environment while prioritizing competing needs of the shop.

Stays current with industry trends and developments and serves as back up to shop merchandisers. Serves as an ambassador of Reis-Nichols’ mission and values in all associate and client interactions. Mindset of continuous improvement and growth. All other duties assigned Job Requirements HS diploma or equivalent required.

Bachelor's degree in related field preferred. Requires a strong background in jewelry production and customization and strong understanding of operations and inventory. Minimum of 5 years of experience in luxury retail required. Background in jewelry repair and production is preferred. Valid driver’s license is required.

Physical Demands This job operates in a professional office and shop environment. This role routinely uses standard office equipment such as computers, phones, and other equipment in shop. While performing the duties of this job, the employee is regularly required to talk or listen. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

Position may also involve sitting for extended periods of time, climbing stairs, and standing for extended periods of time. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.