Field Support Analyst

Install and configure desktop operating systems, MS Office applications and other software packages, ensuring end-user systems are fully operational and ready for business use. Install, configure and maintain computers, networks, file and print servers and related devices, including upgrades to disk drives, memory, and peripheral equipment, ensuring reliable performance of end-user infrastructure.

Configure user accounts, email, internet access, network devices and shared resources, ensuring staff have timely and secure access to required systems. Troubleshoot and resolve network connectivity, cabling and performance issues, minimizing downtime and ensuring consistent service availability. Troubleshoot and resolve issues with the Time Keeping System, including software, hardware and connectivity faults, ensuring accurate and uninterrupted time recording for the business.

Guide staff on the proper use of installed systems, maximizing efficient and effective use of business technology. Identify and resolve hardware problems proactively and reactively, implementing opportunities for improved hardware service delivery. Diagnose hardware faults and coordinate timely repair of company-owned equipment, minimizing asset downtime.

Troubleshoot and support the maintenance of the PABX system, ensuring reliable business telephony services. Troubleshoot and support the installation and configuration of Cisco switches, routers, firewalls and other network devices, and assist with the installation of new or upgraded hardware and software, ensuring network infrastructure remains secure and up to date.

Education

Bachelor’s degree in engineering / technology or equivalent qualification in Computer Science. Certification from Microsoft or Cisco. (must have) Exposure to PLCs (preferred) Work Experience: Years of Experience: Minimum 5 years of experience Area of Experience: Maintaining network infrastructure, desktops, printers, MS Office products, Windows operating systems, Networking protocols, PABX and all other areas of Field support in a Microsoft / CISCO environment.

Skills: Should have excellent communication skills. Strong interpersonal and problem-solving skills. The ability to work effectively with staff across levels in a diverse environment.