Front Desk Agent

We'd like to welcome you to join our friendly team of Hospitality!

Required Tasks: According to Hotel Standards:

• Guest Check-in & Check-out

• PMS Operations

• Cash Handling & Credit Card Transactions

• Switchboard Operation and Telephone Etiquette

• Front Office Emergency/Security Procedures

• Reservations-Guest Rooms and Meeting Rooms

• Assist with Administrative Duties as assigned by Management

• Keep Front Desk Area& Lobby Neat & Tidy and Clean Daily

• Set up Breakfast Bar or Refill/Monitor Cleanliness of Bar & Tables

• Minor Decision Making

• Take Group Reservations & Set up Group Blocks

• Sales of Guest Rooms with New Arrivals and Phone Inquiries

• Follow All Policies & Procedures as Outlined in the Employee Handbook

• Must be Neat, Clean & Well-Groomed in Proper, Clean Uniform with Nametag

• Operate Laundry as Directed

• Maintain a Professional Attitude to all Guests, Associates & Vendors

Required Skills:

• Fluent Verbal & Written Communication in Proper English (Spanish, if possible)

• Basic Math

• Hand Writing

• Computer Skills/Keyboard/Typing Skills

• Operate a 10 Key Calculator

• Hospitable, Civil Contact with the Public

• Ability to Work Independently, with Little to no Supervision

• Ability to Complete Multiple Tasks Simultaneously

• Night Audit/Basic Accounting Skills/Training

Physical Requirements:

• Neck: Bending & Twisting

• Arms: Reaching, Bending, Light Carrying, Pushing, Pulling

• Hands: Finger Dexterity, Grasping

• Trunk: Bending & Twisting

• Legs: Normal Balance, Crouching or Kneeling

• Feet: Standing For Long Periods, Walking, Climbing Stairs

• Auditory: Ability to Read & Comprehend Emergency & Security Information Including Labels & Directions; Ability to Communicate in Emergency Situations & to Supervisor in English.

• Hearing: Ability to Hear Emergency Alarms, Telephone & Conversation

Vision: Legal Normal Vision with or without Accommodation