Analyst, ServiceNow Engineer

Requisition ID 35825 Office Country Bulgaria Office City Sofia Division Information Technology Contract Type Fixed Term Contract Length 3 years Posting End Date 31/10/2026 Build and improve enterprise Service. Now solutions We’re looking for a hands-on Service. Now Developer to join our team and contribute to the development, enhancement, and continuous improvement of our enterprise Service.

Now platform. You’ll work across ITSM, ITOM, SPM, and custom applications, translating requirements into scalable solutions using Service. Now configuration, scripting, workflows, and integrations. You’ll work closely with platform engineers, technical teams, and business stakeholders throughout the development lifecycle.

What you’ll do Develop and enhance Service. Now solutions across ITSM, ITOM, SPM, and custom applications. Write and maintain JavaScript using Service. Now APIs and scripting frameworks. Configure and develop Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, ACLs, catalog items, flows, and workflows.

Develop solutions that follow Service. Now development and platform governance best practices. Support CMDB data quality, Discovery, Service Mapping, and related ITOM capabilities. Develop and maintain integrations between Service. Now and other enterprise systems. Contribute to platform upgrades, releases, defect resolution, and performance improvements.

Develop reports and dashboards to support operational and management requirements. Work with stakeholders to understand requirements and translate them into technical solutions. Troubleshoot complex platform issues and identify root causes. Maintain technical documentation and contribute to development standards and best practices.

Support continuous improvement across the Service. Now platform and other modules as required. What you’ll bring Hands-on Service. Now development experience in an enterprise environment. Strong JavaScript development skills and experience using Service. Now APIs. Experience developing with Business Rules, Client Scripts, UI Policies, Script Includes, ACLs, catalog items, flows, and workflows.

Experience with one or more Service. Now modules such as ITSM, ITOM, SPM, or custom applications. Understanding of Service. Now application architecture, data model, security, and development best practices. Experience with REST/SOAP APIs and Service. Now integrations is an advantage. Good understanding of ITIL processes, particularly Incident, Problem, Change, and Request Management.

Strong analytical, debugging, and problem-solving skills. Ability to work independently and collaborate effectively with technical and business stakeholders. Degree or equivalent professional experience. Service. Now CSA, CAD, or other relevant certification is an advantage.

Nice to have

Experience with Service. Now Automated Test Framework (ATF). Experience creating automated regression tests and supporting release validation. Knowledge of Service. Now Discovery and Service Mapping. Experience with Performance Analytics and advanced reporting. Experience with Service. Now upgrades and platform migrations.

Experience with additional Service. Now products or custom applications. Why join us? Work on a large-scale enterprise Service. Now platform with real business impact. Develop solutions across multiple Service. Now products and technologies. Work with experienced engineers and technical stakeholders on complex platform challenges.

Continue developing your skills in JavaScript, integrations, automation, and Service. Now architecture. Access training and certification opportunities to support your professional growth. What is it like to work at the EBRD? / About EBRD Our agile and innovative approach is what makes life at the EBRD a unique experience!

You will be part of a pioneering and diverse international organisation, and use your talents to make a real difference to people's lives and help shape the future of the regions we invest in. At EBRD, our Values – Inclusiveness, Innovation, Trust, and Responsibility – are at the heart of how we work. We bring these to life through our Workplace Behaviours: listening well and speaking up, collaborating smartly, acting decisively with full commitment, and simplifying to amplify our impact.

These principles shape our culture and define our success. We seek individuals who not only share these values but are also committed to embedding them in their daily work, fostering a positive and high-performing environment. The EBRD environment provides you with: Varied, stimulating and engaging work that gives you an opportunity to interact with a wide range of experts in the financial, political, public and private sectors across the regions we invest in.

A working culture that embraces inclusion and celebrates diversity. Our workforce reflects a broad range of backgrounds, perspectives, and experiences, bringing fresh ideas, energy, and innovation and enhancing our ability to serve our clients, shareholders, and counterparties effectively. We offer hybrid and flexible working arrangements and believe we operate at our best when collaborating 3 days a week in person (minimum).

An environment that places sustainability, equality and digital transformation at the heart of what we do. A workplace that prioritises employee wellbeing and provides a comprehensive suite of competitive benefits. Diversity is one of the Bank’s core values which are at the heart of everything it does. As such, the EBRD seeks to ensure that everyone is treated with respect and given equal opportunities and works in an inclusive environment.

The EBRD encourages all qualified candidates who are nationals of the EBRD member countries to apply regardless of their racial, ethnic, religious and cultural background, gender, gender identity, sexual orientation, age, socio-economic background or disability. Please note, that due to the high volume of applications received, we regret to inform you that we are unable to provide detailed feedback to candidates who have not been shortlisted (for further consideration).