Runner

JOB DESCRIPTION Role: Runner Benefits: Holiday Allowance, Paid Breaks, Staff Discounts, Surfing time Location: Bahrain Surf Park, Bilaj Al Jazayer Reporting to: Head Waiter YOU ARE PART OF WHAT WE ARE AND WHAT WE DO Our Vision at Bahrain Surf Park is to bring surfing to the nation, and develop passion for health, wellbeing and fun through Waves for All.

We will attract visitors from all continents, growing Bahrain’s surf and beach culture, and act as a catalyst to establish Bahrain not only as the Premier Surf Destination of the Middle East, but as a leading destination for fun - with Water, Waves and Surfing at our core. We will create smiles, happiness, and wellbeing through safe fun activities for all backgrounds, abilities and generations, now and into the future.

OVERVIEW

AND PURPOSE OF YOUR ROLE As a Runner, you are the crucial operational link connecting the kitchen pass and bar to guest dining tables, ensuring food and drinks are delivered hot, fresh, and without delay. You will support waiting staff by rapidly delivering orders, clearing and resetting tables, maintaining stocked service stations, and ensuring dining areas remain clean and organized at all times.

WHAT YOU DO: General Requirements Adhere to company policies, grooming standards, hygiene protocols, and departmental SOPs at all times. Maintain a good working knowledge of food and beverage offerings, BSP promotions, and current operational initiatives. Support team objectives and contribute positively to the working environment.

Participate actively in daily briefings, training sessions, and development programs. Follow departmental opening and closing checklists to ensure operational readiness and compliance. Food & Beverage Transport Prompt Delivery: Transport prepared food dishes from the kitchen pass and drinks from the bar to guest tables quickly and safely.

Order Verification: Verify food orders against ticket specs at the kitchen pass before delivery, ensuring garnishes and condiments are complete. Table Positioning: Serve dishes to correct table seat numbers courteously without disrupting guest conversations. Table Clearing & Resetting Bussing Tables: Clear used crockery, cutlery, and glassware from guest tables promptly using proper tray techniques.

Sanitizing & Resetting: Wipe down and sanitize tables and chairs, resetting them with clean cutlery and placemats within target times. Side Station & Pass Maintenance Station Restocking: Keep service side stations continuously stocked with clean cutlery, polished glassware, ice, carafes, and napkins. Kitchen Pass Cleanliness: Maintain clean tray drop-off points, clean pass areas, and assist kitchen staff in clearing empty food crates.

Team Support & Operational Safety Service Assisting: Assist waiters during peak rush hours with water service, bread service, and general guest assistance. Safety & Hygiene: Follow all safety guidelines regarding hot plate handling, tray balance, and floor cleanliness to prevent slips. Required Qualification ü High School Certificate or equivalent (entry-level role).

ü Food Handler / Food Safety certification (Required). ü Basic English communication skills. Required Experience ü 0 to 1 year of experience in hospitality, restaurant service, or customer support. ü Prior experience as a runner or busser in a busy venue is an advantage. Required Professional Skills and Attributes ü Good physical stamina, speed, and agility.

ü Ability to carry heavy food trays and beverage loads safely. ü Basic understanding of food hygiene and kitchen pass operations. ü Strong team player mindset. Required Personal Qualities ü Energetic, proactive, and hard-working with a 'do it now' attitude. ü Polite, helpful, and respectful to guests and colleagues. ü High attention to personal hygiene and clean uniform standards.

ü Flexibility to work rotational shifts, weekends, and holidays. KEY PERFORMANCE INDICATORS (KPIS) ü Delivery SLA: Ensure food is collected from the kitchen pass and delivered to tables within 2 minutes of pass call. ü Table Reset Time: Clear, sanitize, and reset vacant tables within 3 minutes. ü Breakage Control: Maintain zero breakage of crockery/glassware due to negligence.

ü Station Stock Completeness: Keep side stations 100% stocked throughout operational shifts. HOW YOU DO IT: Our Team Culture depends on all our team pulling together, and competencies and behaviours matter. Through our performance appraisal process, the Senior Management Team at Bahrain Surf Park is committed to supporting you to behave and perform according to our values.

Waves for All: We are inclusive in everything we do. We nurture everyone from the complete novice to expert surfer and all in between. We do this with equal respect for everyone, and without judgement. We champion diversity. We have integrity and are genuine. We do what we say we will do and do it in a way that aligns with our values – every minute of every day.

We deliver ‘Waves for all’ through positive interactions with our guests and strive to get it right first time. Bringing the Aloha Spirit to Bahrain: We love and respect Hawaii - the birthplace of surfing - and we embrace their Aloha Spirit in everything we do. Our positive work environment and culture embodies at its core a unique, nurturing and compassionate essence which promotes kindness, understanding & harmony among people, regardless of their background or beliefs.

Vitality: We support each other because everyone matters. People are our business, define who we are and what we are. We care. We work collaboratively as one team, sharing ideas, knowledge and insight to achieve our common purpose. We have the knowledge, skills, enthusiasm and passion to make a difference to everyone around us.

We do things ‘The BSP Way’. We recruit with Attitude in Mind. Our people-centric culture drives everything we do, and underpins the way our guests feel about us, resulting in our ultimate business success. We Strive for Excellence: We do everything to the best of our ability and never accept second best. Our first priority is SAFETY.

We are resourceful and create the best possible experience for our guests and our BSP team. We look for new ways of doing things, embrace change and overcome difficulties through Teamwork and open and honest communication. Creating Smiles: Everything we do and how we do it is about creating safe and memorable experiences for our guests.

We are a SMILE FACTORY! J Our passion is to ensure everyone who visits Bahrain Surf Park has THE BEST experience and shares the joy with their friends and family, and wants to return again and again… and again… Benefits and Perks Attractive remuneration package with opportunity to grow An amazing unique work environment a few meters from the beach Work alongside a dynamic, qualified and multicultural team Opportunity to use facilities and surf regularly in state-of-the-art Wavegarden wavepool Share the stoke & health benefits of surfing with an island nation new to the sport Join a new exciting growing industry Medical insurance, holiday allowance (as per Bahraini Law) Staff discounts Performance bonus