Noon Shift-Technical Support Specialist

At Squaretalk we are looking for a great Technical Support Specialist to join our team. Someone that loves to find and present solutions to our clients and that gets excited by new technologies.

Responsibilities

Handling customer requests in a professional customer-oriented approach through our different support channels Working on Level 1 with the possibility to quickly ramp up to Level 2 or 3 Working in a cross-functional environment along with other departments Analyzing and listening to call logs, spotting common trends and underlying problems Updating frequently asked questions so that the customers/employees will be able to fix problems by themselves Configure SIP phones on Windows, Linux, and mobile OS Set up new user accounts and profiles and deal with password issues Diagnosing software faults or Communications errors Requirements Good understanding of networking, VoIP, and Linux Basic understanding of IP networks and troubleshooting (ping, traceroute, ports, discover IP address) Advanced Excel skills Excellent English skills Logical thinking, Troubleshooting, and problem-solving skills Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution Great teamwork skills A strong customer focus Prioritization skills and attention to detail, while working on multiple open cases at one time Working hours: While the position is primarily assigned to a shift with working hours 13:00-22:00, occasional work on other shifts may be required based on business needs.

Benefits

Comprehensive health insurance package, including dental and optical care, as well as hospital and pregnancy care. Co-financed Multisport card to support your health and fitness. Monthly food vouchers​. Flexible hybrid working model, enabling you to balance work and personal life.