Parts Counter Sales Representative

Forklift Parts Counter Sales Representative Compensation Range: $20 - $25/hour WHY JOIN FORKLIFTS GROUP? We are a 3rd generation family-owned company. Core values shape our culture and drive us to deliver the best for our employees and customers. We uphold a culture of: Positivity Teamwork Self-development Integrity Community service Safety We offer paid-on-the-job training, development and advancement opportunities from Certified Dealer Trainers.

JOB SUMMARY

The Forklift Parts Counter Sales Representative sells parts to internal and external customers, over the counter, over the phone, or online. They are involved in the direct sales process and in maintaining positive customer communication. The Forklift Parts Counter Sales Representative increases our core business performance by supporting operational success and developing relationships with customers.

ESSENTIAL FUNCTIONS

Provides support to field and shop technicians by answering inbound calls, looking up parts, providing advice on related parts needed, placing emergency orders, communicating backorders to customers and technicians. Acts as a liaison between technicians, customers, and suppliers communicating pricing, delivery times, backorders, etc.

Follows up on backorders and assesses if new sourcing is needed to expedite parts delivery. Places routine stock and emergency orders with external suppliers. Maintains an orderly parts warehouse and bin locations to support the company’s 5S culture. Processes outbound orders from picking to packing for customers and technicians.

Performs routine inventories of customer consignments to accurately charge shortages. Provides analysis of van inventories assessing what parts need to be frozen, increased, or removed. Processes remanufactured cores to obtain credit from suppliers. Receives and fills both online and telephone orders for parts. Reads catalogs, microfiche viewers, or computer displays to determine replacement part stock numbers and prices.

Receives payment and/or obtains credit authorization. Advises customers/technicians on substitution or modification of parts when identical replacements are not available. Measures parts, using precision measuring instruments, to determine whether similar parts may be machined to required sizes. Performs follow-up sales calls with customers to ensure product satisfaction is met.

Maximizes customer sales potential by examining parts usage and providing advice on parts stocking based on lead times, consumables, maintenance type, application etc. Establishes regular communication with managers to resolve any ongoing issues with customers. Maintains professionalism on the job at all times. Performs other duties of a similar nature as required.

POSITION QUALIFICATIONS EDUCATION High School Diploma or equivalent. Associate’s Degree preferred. EXPERIENCE Two or more years of experience in a material handling or automotive industry preferred. ADDITIONAL REQUIREMENTS Proficiency in Microsoft Office suite. Is knowledgeable of use and features of various parts, based on knowledge of machines or equipment.

Ability to work independently and to effectively prioritize demands and execute tasks. Keen attention to detail. Strong written and verbal communication skills with the ability to convey information to internal and external customers in a clear and concise manner.

BENEFITS

Monday

• Friday 7:00 am - 3:30 pm Career advancement opportunities Comprehensive benefits include medical, dental, vision, and 401(k) with employer match and profit-sharing. Opportunity to earn monthly premium discounts. 3 weeks PTO annually prorated in the first year, and 10 paid company holidays. Annual Boot, Safety Glasses, and Gym Reimbursement Programs And so many more perks when you join the Forklifts Group team! Forklifts Group is an equal opportunity employer, all applicants will be considered for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are proud employers of Veterans, helping them to navigate the transitions of life and reach their fullest potential.