Duty Manager - Birrong Sports Club

About Us

Birrong Sports Club is a welcoming community venue and part of the broader Bankstown Sports Group. With a strong focus on great service, genuine hospitality and creating a positive experience for our members and guests, Birrong offers the opportunity to make a real impact within a close-knit venue while building your career within a large hospitality group.

About the Role

We are seeking a dynamic, hands-on Duty Manager to play a key leadership role in the day-to-day operations of Birrong Sports Club. Reporting to the Venue Manager, you will lead frontline teams, drive service excellence, uphold compliance standards and ensure every member and guest receives an exceptional experience. This role is ideal for an ambitious hospitality leader who thrives in a busy operational environment and enjoys balancing people leadership, customer engagement and operational oversight.

Key responsibilities include

Lead and inspire teams across gaming, bar, food & beverage, functions and venue operations Champion exceptional customer service and confidently manage escalated guest enquiries Coach, mentor and develop team members to achieve high performance standards Ensure compliance with RSA, RCG, WHS and Club operating procedures Maintain outstanding presentation, safety and operational standards across the venue Oversee cash handling, reconciliations, incident management and shift reporting Assist with rostering, stock control, security and venue maintenance requirements Support the successful delivery of functions, promotions and special events Drive a culture of accountability, teamwork and continuous improvement About You You are a motivated hospitality professional with strong leadership capability and a passion for delivering exceptional guest experiences.

You lead from the front, make sound decisions under pressure and know how to bring out the best in your team. To be successful, you will bring: Previous experience as a Duty Manager, Supervisor or Team Leader within clubs, pubs, gaming or hospitality environments Current RSA and RCG Competency Cards Proven ability to lead, coach and develop high-performing teams Strong operational knowledge across gaming, food & beverage and venue operations Excellent communication, conflict resolution and customer service skills Experience managing compliance, cash handling and daily venue reporting Strong problem-solving skills and confidence to make decisions independently Flexibility to work a rotating roster including evenings, weekends and public holidays Current First Aid Certificate, highly regarded Why Work With Us?

This is more than a Duty Manager role. It’s an opportunity to take ownership within a community-focused venue while developing your career as part of the wider Bankstown Sports Group. 5 weeks annual leave plus additional wellbeing leave Generous daily meal allowance Free parking Opportunity to lead within a respected community club Exposure to a large, multi-venue hospitality group Ongoing leadership training, mentoring and career progression opportunities Opportunities to grow and develop across the broader Bankstown Sports Group Employee reward and recognition programs Supportive and experienced leadership team Positive workplace culture where your contribution is genuinely valued Ready for your next leadership opportunity?

If you’re a passionate hospitality leader who thrives on developing people, delivering exceptional service and driving operational excellence, we’d love to hear from you. Apply now and take the next step in your career with Birrong Sports Club and Bankstown Sports Group.