Service Desk Analyst - Spring, TX

The Service Desk Analyst serves as the first point of contact for employees, contractors, and authorized users seeking technical support. This position provides timely and professional assistance, diagnoses and resolves technology issues, fulfills service requests, and maintains accurate documentation in the IT service management (ITSM) system.

The Service Desk Analyst supports business operations by providing end-user support, managing support tickets, assisting with user accounts and equipment, and escalating issues to the appropriate IT teams when necessary.