Service Advisor

About Moove Moove is building the world’s largest fleet and best-in-class technologies to power mobility platforms. Our flagship Drive-to-Own (DTO) product democratises access to vehicle ownership with a revolutionary revenue-based financing model, enabling underserved mobility entrepreneurs to thrive. Our global growth has been fuelled by our partnership with Uber and backed by leading investors and lenders, including Uber, Mubadala, Black.

Rock, and many others. Today, Moove operates the world's largest manned & autonomous ride-hail fleet, with 38k+ vehicles across 29 cities, 13 countries and 6 continents enabled by 2.1k+ employees – Moove continues to expand through strategic partnerships with industry leaders like Uber. We’re transforming mobility to be safer, more efficient, and accessible to all, while creating economic opportunities and supporting skills development in the mobility sector.

About the Role

As a service advisor, you are accountable for the physical readiness of our fleet. Every vehicle that goes out on the road after you have inspected it and given your green signal. You are the operational backbone of our autonomous fleet, and the standard you hold determines the standard the entire operation delivers. You will work across rotating shifts in a 24/7 environment, covering everything from vehicle launch support and repositioning to, charging, and compliance reporting.

You will follow established SOPs, maintain the standards the operation depends on, and flag anything that does not meet them. What You’ll be Doing Vehicle Readiness and Launch Support – Inspect all vehicles entering the depot and assign the right action accordingly. – Ensure every vehicle meets launch-ready standards before each shift, completing all required checks and sign-offs – Support AV software updates, and readiness checks – Learn and utilise the operational systems used to monitor vehicle states, log tasks, and communicate updates across the team Fleet Operations and Logistics – Arrange, manoeuvre, and transit vehicles as required, including charger setup and charging cycle management – Respond to operational requirements as they arise across your shift, prioritising safety and fleet availability at all times – Maintaining the data of the vehicle lifecycle.

Standards, Cleanliness, and Compliance – Maintain vehicle presentation and depot cleanliness in line with Moove AV, UAE standards across all shifts and conditions – Complete daily reports, checklists, and documentation accurately and on time in line with safety and operational requirements – Uphold safety standards in every task and escalate anything that does not meet them Shift and Team Contribution – Work a rotating shift schedule covering morning, evening, and overnight windows, 6 days on and 1 day off – Contribute to overall shift efficiency and operational throughput by following SOPs consistently and supporting your team – Adapt to schedule changes based on operational needs and maintain the same standard regardless of shift or conditions What You will need for this position – Valid UAE driving licence at least 1 year old – Technically comfortable with modern apps, digital systems, and communication platforms – Able to respond quickly and calmly in changing, high-pressure, or fast-paced situations – Strong time management and reliability – Physically able to stand, walk, bend, and lift for extended periods across varying indoor and outdoor conditions – Knowledge of Microsoft Office – Fluent in English – High school diploma or equivalent required – Prior Autonomous vehicle experience is an advantage.

Key Metrics – Every vehicle you hand over meets the launch-ready standard, every time – Your documentation is accurate, complete, and submitted on time – There are zero safety or compliance gaps on your watch – The depot runs smoothly on your shift because the fundamentals are always covered – Your team and your manager know they can rely on you regardless of shift, conditions, or pressure Who You'll Be Working with: Directly reporting to our Fleet Operations Manager, and closely working with our Fleet Operations Team.

About the team

Our team is collaborative, positive, curious, and engaged. We think fast, work smart, laugh often, and are looking for like-minded people to join us in our mission to disrupt vehicle ownership and make financial freedom within reach. Moove is strongly committed to diversity within its community. The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process.

As an Equal Opportunities employer, we welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. Pre-hiring Notice: Moove relies on the accuracy of information contained in employment applications, as well as the accuracy of other data presented throughout the hiring process and during employment.

Any misrepresentations, falsifications, or material omissions in any information or data provided by an applicant may result in the applicant being excluded from further consideration for employment or if an individual has already been hired, termination of employment. EEO Statement: Moove is an equal opportunity employer and does not discriminate on the basis of gender, race, sexual orientation, marital status, religion, political affiliation or any other protected characteristic.