Account Associate - State Farm Agent Team Member

ABOUT OUR AGENCY: I opened my agency in 2008 after building a 35-year career with State Farm, beginning in 1990. Today, our team includes eight talented team members who help us maintain a strong reputation for customer service and community commitment. I attended MSU, and I’m married with two kids; when I’m not in the office, I love to travel and explore new places with my family.

We offer PTO, bonuses, a 401k, health benefits, license reimbursement, and a healthy work–life balance to support our team both personally and professionally. Our office operates with a casual, work-hard-play-hard atmosphere and a family-oriented feel where we look out for one another and celebrate our wins. We’re looking for team members who are go-getters, self-starters, coachable, motivated, and excited to thrive in a collaborative environment.

If you’re looking for a place where you can grow, feel connected, and make an impact, this could be the right fit for you. ROLE DESCRIPTION: As {{ job.name }} for {{ account.name }}, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments.

You improve the lives of our customers by proactively marketing relevant products and services. Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

RESPONSIBILITIES

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

QUALIFICATIONS

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.