Book Department Staff (Full-Time) Phoenix

Job Responsibilities

Responsible for leading and promoting a customer-friendly store atmosphere by providing exceptional customer assistance. To apply knowledge of books to buying, processing, and selling; continuously incorporating positive customer focused strategies. Staff prices, sorts, stocks, and merchandises all areas of the department, as well as works at the Incoming Merchandise/Trade counter buying and pricing merchandise.

Job Requirements:

• Excellent communication, leadership, and customer service skills. Customer Service requires patience, kindness, problem-solving skills, and the ability to work with diverse communities and customer needs.
• Professional telephone skills
• Ability to adapt to a flexible working schedule to include early mornings, evenings, mid-shifts, and weekends.
• Diverse Book knowledge.
• Understanding of the pricing, trading, and discount systems at Bookmans.
• Motivated to learn how to buy/process/sell Books.
• General knowledge of products sold at Bookmans.
• Knowledge of store sections and layout.
• Ability to work independently with guidance and direction from the Book Department Supervisor/Lead and Store Management.
• Ability to use reference materials.
• Must be able to conduct oneself in a civil, professional, and respectful manner at work. This position is full-time (30 or more hours per week). Applications for this position will be accepted through Friday, October 23, 2026. About Bookmans Entertainment Exchange Bookmans Entertainment Exchange has been serving Arizona communities for nearly 50 years. Originally a used bookstore, Bookmans has expanded to include various forms of media such as books, video games, music and movies as well as musical instruments, housewares, and collectibles. We buy, sell, and trade with our customers to acquire the majority of our inventory, proudly following a sustainable business model that keeps items out of landfills and gives them new life. Additionally, Bookmans speaks out against censorship and promotes freedom of expression at every turn.