Lead Medical Receptionist

Job Description: Join Our Team as a Lead Medical Receptionist! Are you a customer service-focused healthcare professional with strong leadership skills and a passion for creating exceptional patient experiences? We are seeking a Lead Medical Receptionist to serve as the face of our practice while providing day-to-day guidance and support to the front office team.

This is an exciting opportunity for a motivated leader who thrives in a fast-paced environment, enjoys mentoring others, and is committed to delivering outstanding service to patients, providers, and staff.

Key Responsibilities

Front Office Leadership Serve as the lead resource for front desk operations, providing guidance, training, and ongoing support to Medical Receptionists. Assist with onboarding new team members and ensuring adherence to established workflows, policies, and best practices. Promote a positive, collaborative work environment while helping resolve patient and staff concerns professionally and efficiently.

Support management with scheduling coverage, workflow improvements, and front office performance initiatives. Exceptional Patient Experience Welcome patients and visitors with professionalism and warmth, ensuring a positive first impression. Address patient questions and concerns while providing outstanding customer service and maintaining confidentiality.

Foster a patient-centered environment that reflects the practice's commitment to quality care. Administrative Excellence Oversee and assist with appointment scheduling, patient registration, insurance verification, copay collections, and check-in/check-out processes. Ensure timely and accurate completion of required patient documentation and office forms.

Monitor front desk workflows to maximize efficiency and patient satisfaction. Accurate Data & Records Management Maintain accurate patient records and demographic information within the electronic medical record system. Reconcile daily transactions and ensure proper handling of patient payments and documentation. Monitor front office processes to maintain compliance with organizational standards.

Professional Communication Answer incoming calls in a professional and courteous manner, triaging requests and directing inquiries appropriately. Communicate effectively with patients, providers, clinical staff, and external partners. Assist in resolving escalated patient concerns and service issues. Office Operations Support Maintain adequate office supplies and support the smooth operation of the reception area.

Assist with reports, correspondence, data entry, and special projects as assigned. Support continuous improvement efforts aimed at enhancing operational efficiency and patient satisfaction. Additional Responsibilities Perform other duties as assigned to support the success of the practice and organization. Demonstrate flexibility and a willingness to assist across functions as needed.

Qualifications

Education

High School Diploma or equivalent required. Additional coursework or training in healthcare administration or business operations preferred. Experience Minimum of 2-3 years of medical receptionist or healthcare front office experience required. Previous leadership, lead, trainer, or supervisory experience preferred. Experience working in a physician practice or ambulatory healthcare setting strongly preferred.

Technical Skills Proficiency in Microsoft Office applications, including Word, Excel, and Outlook. Experience using Electronic Medical Record (EMR) systems; Allscripts experience preferred. Ability to learn and navigate multiple healthcare software applications. Leadership & Interpersonal Skills Strong communication and customer service skills.

Proven ability to lead by example, coach team members, and promote a positive work culture. Ability to effectively manage competing priorities in a fast-paced environment. Organizational Skills Strong attention to detail and ability to maintain accuracy while multitasking. Excellent time management and problem-solving skills.

Ability to work independently and make sound decisions within established guidelines. Salary Range: Hourly Pay Range: $ 17.45-$23.27 hourly Additional Compensation: Eligible for quarterly performance bonus based on individual and/or company performance Benefits: Includes medical, dental, and vision insurance; 401(k); paid time off (PTO); and Employee Assistance Program (EAP) Application Deadline: Open until filled.

Applications will be reviewed on a rolling basis. How to Apply: Apply via careers page at https://alpinephysicians.wd1.myworkdayjobs.com/external