Lead Technical Support Ops

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Lead Technical Support Ops based in the United States. This role offers the opportunity to lead and develop a high-performing technical support team within a fast-growing technology environment.

You will provide guidance, coaching, and operational support to specialists while ensuring exceptional customer experiences. The position plays a key role in improving support processes, resolving complex client challenges, and driving service excellence. You will collaborate closely with cross-functional teams to identify improvements, deliver training, and enhance operational efficiency.

This is a leadership opportunity for someone passionate about mentoring teams and optimizing support operations. The ideal candidate combines technical problem-solving skills with strong communication and people leadership abilities.