Patient Financial Services Manager

Are you seeking a meaningful role where your leadership helps create an environment where patients and staff thrive? NMC Health is proud to be an award-winning healthcare organization serving the Wichita Metro Area. We are currently seeking a Patient Financial Services Manager to join our team. The Patient Financial Services Manager oversees the organization's billing, collections, patient accounts, insurance follow-up and financial counseling operations to optimize the revenue cycle.

Key Responsibilities

As the Patient Financial Services Manager, you will manage the financial side of patient care, acting as a bridge between patients, insurance companies and the organization. You will lead the department in achieving departmental and hospital-wide goals. You would be responsible for the operational aspects of the department including successful collaboration with other departments and outside entities.

You will lead a team to ensure these collaborate initiatives and related activities with various departments achieve and maintain smooth departmental operations. This position is a salaried, exempt role and reports to the Director of Revenue Services. Knowledge and skills: Supervise and manage all departmental staff and day-to-day operations.

Previous hospital and professional billing experience is preferred. Skills in performing multifaceted projects in conjunction with days-to-day activities. Direct daily activities across billing, payment posting, denial management, refunds, self-pay collections and customer service. Ensure compliance with all applicable policies, procedures, and state/federal regulations, such as, but not limited to, CMS, HIPAA, and billing standards) and manage audit readiness.

Skills in time management with the ability to work independently and take initiative is required. Ability to communicate effectively orally and in writing is required. Computer keyboard and basic computer operating knowledge required; experience with Microsoft Office products and software relevant to duties is preferred.

Previous experience with Meditech is a plus. Interview, hire, orient, and evaluate departmental staff; manage performance reviews and disciplinary processes. Collaborate with relevant stakeholders and internal teams to resolve operational issues. Promote a culture of high-quality, accountability, safety, and staff engagement.

Qualifications

Education/Experience: Business or Accounting baccalaureate education, or related field (or equivalent years of hands-on healthcare revenue cycle experience) is highly preferred. Minimum of 3 to 5+ years or progressive experience in medical billing, collections, or revenue cycle operations, with 2 to 5+ years in supervisory or management role preferred.

Proficiency in Electronic Health Record (EHR) and billing platforms (such as Meditech). Knowledge of coding, billing, and revenue cycle processes. Knowledge, Skills & Abilities: Strong leadership and team management skills. Strong grasp of medical terminology, CPT/ICD coding rules, insurance claims lifecycles and third party payer guidelines.

Excellent communication and interpersonal abilities. Ability to analyze problems, develop solutions, and implement change. Familiarity with medical coding, billing regulations, and healthcare compliance. Experience in cost containment, staffing, scheduling, and policy development. Revenue cycle or healthcare financial management credentials from organizations like HFMA (e.

g., Certified Revenue Cycle Representative

• CRCR) a plus. Join our Team! NMC Health offers a family friendly environment with the latest technology and a knowledgeable staff. Here you'll find all departments work together as a team to live out your core values: respect, excellence, service, transparency, and trust. <div