Guest Service & Retail Associate

Guest & Retail Associate

• Join Our Front Desk Team! Are you a people-person with a passion for customer service and retail? Urban Nirvana is looking for an enthusiastic Guest & Retail Associate to be the welcoming face of our spa and salon. You will set a warm, friendly, and professional tone for every client and staff member who walks through our doors.

What You'll Do

As a key member of our front desk team, you will manage both administrative and operational duties, ensuring a smooth and enjoyable experience for all clients.

Your responsibilities

Client Management: Warmly greeting and assisting everyone who enters, managing the appointment schedule (check-ins/check-outs), and troubleshooting issues like late arrivals or missed appointments. Communication: Handling all inbound and outbound phone calls, and maintaining professional communication with clients via phone, messaging, and email.

Retail Excellence: Developing strong knowledge of our products to effectively assist shoppers, actively selling retail items, and working toward sales goals. Administrative Support: Performing administrative tasks such as booking appointments and utilizing the Point-of-Sale (POS) system for transactions. Environment Upkeep: Helping to maintain the clean, fresh, and inviting environment of the spa and salon throughout the day.

Who You Are

The ideal candidate is someone who is: A natural people-person with excellent communication skills and a team-oriented mindset. Committed to professionalism in all client interactions (in-person, phone, digital). Eager to learn about new retail products and confidently recommend them to drive sales. Experienced in a customer service or retail setting.

Perks and Benefits

We value our team and offer a competitive benefits package: Service perks & discounts. Retail discount. Paid time off. Opportunities for growth. Flexible scheduling. Full-Time Employee Benefits (for those working 30+ hours per week): Medical, Dental, Vision, Short Term Disability, Life Insurance, and 401K.