Senior Support Engineer

Sr Support Engineer provides Tier 2/3 end user support and advanced technical troubleshooting across ARCHER’s end user computing environment, Microsoft 365 services, and identity/access platforms. This role serves as an escalation point for complex issues, partners with the Service Desk to improve quality and speed of resolution and helps ensure users have appropriate access through effective licensing, RBAC, and policy enforcement.

Sr Support Engineer also contributes to incident management (major incidents, troubleshooting, communications support, and post-incident follow-up), drives knowledge base quality and accuracy, and supports endpoint lifecycle operations through Intune/Autopilot and related tooling. Position includes on-call participation to support business-critical services.