Hiring || Nexthink Consultant – L2

Nexthink Consultant – L2 Summary The Nexthink Consultant – L2 is a specialized technical role designed for professionals with 3 to 8 years of experience in desktop and server support, as well as system administration. This position focuses on leveraging Nexthink technology to optimize IT environments, troubleshoot complex issues, and drive operational efficiency.

The consultant will play a pivotal role in analyzing system performance, developing strategic documentation, and coordinating cross-functional efforts to ensure seamless project delivery and client satisfaction. Location:Goregaon,. Infinity Responsibilities Conduct proactive monitoring and analysis of the Nexthink environment to identify and resolve potential issues or performance bottlenecks.

Develop comprehensive case studies for client presentations and subsequent implementation phases. Maintain and update issue trackers, providing regular progress reports to both internal management and external stakeholders. Utilize Nexthink capabilities to create categories, perform deep investigations, and execute remote actions.

Evaluate and review high-level designs (HLD), low-level designs (LLD), Statements of Work (SOW), Standard Operating Procedures (SOPs), knowledge base articles, RACI matrices, metrics, and knowledge transfer checklists. Author new Standard Operating Procedures (SOPs) and knowledge base (KB) articles to enhance organizational documentation.

Collaborate with Network, Active Directory, SCCM, Datacenter, and Wintel teams to manage project dependencies and ensure alignment. Develop Power. Shell scripts for Nexthink Act modules as required. Monitor and review the engineering and deployment project plans to track progress against milestones.

Requirements

Demonstrated expertise with Nexthink Finder, the Nexthink Portal, and deployment methodologies, including both Hybrid (On-Premise) and Cloud (SaaS) models. Proficient knowledge of Windows 7, Windows 8, and Windows 10 operating systems. Solid understanding of Desktop Support operations across L1 and L3 tiers, including Incident, Problem, and Change Management processes.

Familiarity with Intune and SCCM deployment tools. Ability to interpret and analyze system logs effectively. Strong customer-focused mindset with excellent coordination and interpersonal skills. Competence in various deployment tools such as SCCM, MDT, and Altiris. Foundational knowledge of Active Directory, Windows Servers, and networking concepts.

Proficient working knowledge of Power. Shell scripting. Excellent verbal and written communication skills, with the ability to deliver professional presentations. Certifications Microsoft Certification for Windows 7, Windows 8, Windows 10, or Windows 11. Nexthink IT Support Module Certification (Mandatory). Nexthink IT Admin Module Certification (Mandatory). Infinity Certifications.

Education

Bachelor of Science (B.Sc), Bachelor of Technology (B.Tech), or any relevant graduate degree accompanied by appropriate professional experience.