Head of Managed Diagnostics

Job Description: Head of Managed Diagnostics Role Summary The Head of Diagnostics will be the entrepreneurial owner responsible for launching, scaling, and managing Cure. Bay’s diagnostics business vertical from scratch. This is an end-to-end business leadership role encompassing P&L ownership, B2B/B2C sales strategy, network expansion (collection centers, labs, corporate tie-ups), clinical partnerships, and operational delivery (phlebotomy, logistics, processing, and TAT management).

The ideal candidate is a high-growth sales and operations veteran from the diagnostics industry who knows how to build clinical trust, establish a market footprint, and run a highly efficient, quality-driven operation.

Key Responsibilities

1. Business Strategy & P&L Ownership Launch & Scale: Build the business blueprint for the diagnostics vertical from scratch, outlining the expansion roadmap, resource requirements, and market penetration strategy. P&L Management: Topline and bottomline ownership of the diagnostics vertical. Manage pricing strategies, discounting frameworks, operating costs, and unit economics to drive profitability. Market Intelligence: Track competitor moves, industry trends, and pricing structures to position Cure. Bay as a preferred, high-quality, and affordable diagnostics partner.
2. End-to-End Sales & Revenue Generation Doctor & Clinical Engagement: Design and execute the doctor referral sales strategy. Build a high-performing field sales team to engage clinicians, consultants, and hospitals to drive prescriptions. B2B & Corporate Sales: Secure strategic tie-ups with corporate clients, insurance companies, occupational health centers, and government healthcare schemes. Retail & D2C Growth: Collaborate with the D2C Business and Product Owners to design high-yield preventive health packages and optimize consumer-facing retail revenue.
3. Network Expansion & Infrastructure Setup Hub & Spoke Footprint: Identify strategic locations and set up own/franchisee Collection Centers (Spokes) and processing labs (Hubs). Partner Alliances: Negotiate and close commercial agreements with third-party processing labs, radiology centers, and infrastructure providers.
4. Diagnostics Operations, Logistics & Quality Fulfillment & Phlebotomy: Recruit, train, and manage a highly efficient team of phlebotomists for both walk-in center traffic and home sample collection. Cold Chain Logistics: Establish error-free sample management and reverse logistics to ensure sample integrity from collection point to processing lab. TAT & Quality Management: Own Turnaround Time (TAT) and report accuracy metrics. Ensure compliance with clinical quality benchmarks (NABL/ISO standards) and regulatory licensing requirements. Required Experience & Profile Education: Bachelor’s degree in Healthcare Management, Science, Pharmacy, or Business Administration. An MBA or M.Sc/MD in a related clinical field is a major plus. Experience: 12–15+ years of total experience in the diagnostics sector, with at least 5+ years in a senior leadership role (Regional Head, Business Head, or Zonal Head) managing a major geography or a business unit. Industry Background: Direct experience with leading national or regional diagnostic chains (e.g., Dr. Lal Path. Labs, SRL/Agilus, Metropolis, Thyrocare, Apollo Diagnostics, or regional heavyweights). Proven Builder Track Record: Must have deep, demonstrable experience opening new territories, setting up labs/collection networks, and building sales teams from the ground up. Essential Skills & Competencies Clinical Sales Authority: Highly influential network among doctors, hospital administrators, and healthcare professionals, particularly across Eastern India/Odisha. Operational Execution: Deep understanding of the operational mechanics—pre-analytical, analytical, and post-analytical phases of diagnostics, along with cold-chain logistics. Entrepreneurial Mindset: High comfort level with ambiguity, rapid change, and resource optimization characteristic of setting up a business from the ground up. Data-Driven Leadership: Adept at reviewing operational MIS, sales funnels, collection cohorts, and financial metrics to drive decisions.