Senior Manager – Operations

Job Title : Senior Manager – Operations Qualification : Graduates Relevant Experience : Minimum 12 years of overall experience in Outbound Telesales / Voice Sales Must Have Skills :

• Strong experience in Outbound Sales / Telesales
• Experience managing large/high-performing sales teams
• Hands-on experience with Dialer strategies
• Strong sales strategy and target management skills
• Performance management, coaching & team development
• Data-driven approach with strong analytical skills
• Excellent communication, leadership & interpersonal skills
• Experience handling sales metrics and driving revenue Good Have Skills :
• Experience in Insurance Sales domain
• Experience managing remote/distributed teams
• Knowledge of CRM / Sales Force Automation tools
• Knowledge of sales techniques and methodologies Roles and Responsibilities :
• Provide strategic leadership and direction to the outbound sales team
• Develop and implement sales strategies to achieve revenue and business targets
• Manage team performance through regular reviews, coaching and feedback
• Identify skill gaps and conduct training/development initiatives
• Analyze sales metrics and trends to improve team productivity and conversion
• Drive continuous improvement and maintain a high-performance culture
• Collaborate with cross-functional teams for smooth business operations
• Ensure adherence to company policies, processes and regulatory requirements
• Effectively manage dialer strategies and optimize sales productivity Location : Navi Mumbai CTC Range : Upto 15 Lpa Notice Period : Immediate to 30 Days Mode of Interview : Virtual Shift Timing : Flexible shift Mode of Work : Work from Office