French speaking customer service agent - work in Sofia, Bulgaria - paid relocati

Patrique Mercier Recruitment FR is pleased to announce an exciting opportunity for a French Speaking Customer Service Agent to join a reputable company in Sofia, Bulgaria. This role offers a fully paid relocation package, making it an excellent chance for French-speaking professionals seeking to grow their career while experiencing life in a vibrant European city.

Responsibilities

Provide high-quality customer service to French-speaking clients through phone, email, and chat channels. Assist customers with product inquiries, orders, returns, and issue resolution. Handle customer complaints professionally to ensure satisfaction and retention. Accurately document customer interactions and maintain records using CRM software.

Collaborate with internal teams to escalate issues and improve overall customer experience. Participate in training sessions to enhance product knowledge and customer service skills.

Requirements

Fluency in French and English, both written and spoken. Previous experience in customer service, preferably in a similar industry. Excellent communication and interpersonal skills. Strong problem-solving skills with a customer-centric approach. Proficiency in using CRM systems and Microsoft Office applications. Detail-oriented and well-organized.

Willingness to relocate to Sofia, with relocation costs fully covered.

Benefits

Competitive Monthly Salary Monthly Performance Bonus Fully Paid Training Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel ) Health Insurance Private Health Insurance 2 Extra Salaries Per Year And Much More...