Service Advisor

Volkswagen Service Advisor

Join a winning team at Gerald Jones Volkswagen! We're proud to be a Forbes-ranked Best-in-State Company, a 13-time consecutive Best in Columbia County winner, and Augusta's "Best Place to Buy a New Car" five years in a row!

We invest in our people through training, growth opportunities, and a supportive, fast-paced environment where hard work is recognized. If you're motivated, team-oriented, and ready to grow your career, we're ready to meet you!

Benefits

• Medical, Vision, Disability and Dental Plans
• Prescription Drug Program
• 401k Plan with Company Match
• Paid Vacation
• Paid Time Off
• Paid Sick Days
• Paid Holidays
• Employee Purchase Programs
• Paid Training & Professional Development
• Employee Discounts
• Employee Referral Program

Responsibilities

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently
• Greet customers and assist them with any inquiries.
• Consult with customer on service needs, recommendations, and applicable service specials
• Document services recommended and/or declined and ask for follow up on future service considerations
• Keep customer informed on completion times, service expenses, and possible changes
• Remain involved with delivery of vehicle to customer upon completion to assure all customer concerns are addressed
• Provide concierge support for all owner inquiries, whether by phone or in person, to assure the customer has a positive service experience
• Build strong relationships with the customers

Qualifications

• Minimum two years of successful experience in a dealership or other customer service position
• Organized and friendly personality
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance.
• Clean driving record
• Willing to submit to a pre-employment background check & drug screen