Social Care Navigator

The Social Care Navigator is the direct point of contact for Medicaid Members with ongoing HRSNs and is responsible for conducting their eligibility assessments for enhanced HRSN services, as well as development of social care plans. The Social Care Manager is responsible for creating a social determinants social care plan coordinating and documenting from standardized SDOH screenings that have been completed.

The Social Care Navigator will send out referrals, following up regarding referrals, update social care plans, manage referrals, and bill for work completed. The Social Care Navigator will complete follow-up activities for Medicaid members in accordance with the New York State Department of Health (DOH) requirements under the 1115 Medicaid Waiver.